Veterinary Receptionist - Port Orchard, WA

Vetcor•Port Orchard, WA

3d•Onsite

About The Position

This unique hybrid position combines hands-on veterinary assisting with client service. You’ll spend part of your day working directly with our patients and medical team, and part of your day helping our clients and keeping the front desk running smoothly. This is a great position for someone who enjoys variety and doesn’t want to spend their entire day behind a desk. One moment you may be welcoming a client and answering phones, and the next you may be helping restrain a patient, preparing for a procedure, monitoring hospitalized pets, or assisting our technicians and doctors. The role will vary from day to day, so flexibility, initiative, teamwork, and a willingness to jump in wherever you’re needed are essential. We believe the front desk and medical team are one team working toward the same goal: providing high-quality, compassionate care to pets and their families.

Requirements

Comfort around animals and a genuine enjoyment of caring for them
A friendly and compassionate approach with clients and coworkers
An interest in veterinary medicine and eagerness to learn
The ability to multitask and stay productive in a busy environment
A team-player mindset and willingness to help wherever needed
Strong organization, dependability, and attention to detail
A calm and empathetic approach, especially when clients or patients are having a difficult day
A willingness to learn veterinary terminology and communicate professionally with both clients and the medical team

Responsibilities

Welcome clients and their pets with a warm, professional attitude
Answer phones and help triage client questions appropriately
Schedule appointments and help keep the day running smoothly
Prepare records and paperwork for appointments
Process payments and answer questions about routine services and fees
Provide compassionate support to clients during difficult situations
Communicate with clients by phone, email, and other correspondence
Assist doctors and technicians with medical, surgical, and dental procedures
Safely restrain and handle patients for examinations and procedures
Monitor hospitalized and post-anesthetic patients and report concerns
Prepare treatment areas, equipment, and surgical suites
Assist with radiology, dentistry, anesthesia, and patient care
Take heart and respiratory rates and perform other tasks appropriate to your training
Walk, clean, comfort, and care for hospitalized patients
Help keep the hospital clean, organized, stocked, and ready for the next patient
Provide clerical and medical-record support as needed