Client Service Representative Veterinary Assistant at Prairie View Animal Hospital

Prairie View Animal Hospital•DeKalb, IL

About The Position

The Client Service Representative (CSR) provides an exceptional experience to clients during every interaction and reports to the Practice Manager. This is a dual-role position for someone interested in learning veterinary assistant skills in addition to client service responsibilities. The CSR handles practice reception, including visitors and telephone calls, and performs administrative tasks such as maintaining veterinary medical records, tracking appointments, maintaining accounts, processing payments, data entry, word processing, and mail services. The role applies practical knowledge of practice processes and services, rules governing visitors and animal patient treatment, and veterinary record requirements and terminology to support patient care and client satisfaction. The anticipated schedule is a four-day work week, including two to three Saturdays per month. The pay range is USD $16.00–$20.00 per hour.

Requirements

Ability to work weekends as required.
High school diploma or equivalent.
Practice OSHA safety techniques, including proper use of PPE.

Nice To Haves

Previous veterinary experience preferred.
Client satisfaction references preferred.
Interest in learning veterinary assistant skills.

Responsibilities

Lead practice opening and closing procedures according to Practice Manager instructions and practice procedures.
Keep public areas clean and presentable, including the front desk, reception and waiting areas, office, public bathrooms, and exam rooms.
Process cash, checks, charge card payments, and credit account payments.
Schedule clinic appointments according to practice and Doctor preferences and ensure appropriate workflow.
Assist with updating client and patient files as needed.
Prepare and send client correspondence.
Send periodic reminder notices and conduct timely client re-calls from a call-back list.
Back up the computer system regularly as directed.
Perform and oversee the posting of daily business.
Welcome clients and patients warmly and help ensure an excellent practice visit.
Answer incoming telephone calls using proper telephone etiquette.
Present clients with medications, instructions, new client kits, and other take-home items.
Handle emergency situations with care and patience while following established clinic policies and procedures.
Address client concerns calmly and appropriately, working toward a satisfactory outcome.
Coordinate work with Doctors and practice team members, communicate instructions, listen to directions, and incorporate feedback.
Track lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.