Customer Service Representative & Veterinary Assistant
About The Position
Epic Tails Veterinary Clinic is hiring a full-time Client Service Representative/Veterinary Assistant. The primary focus is the Client Service Representative role, with scheduled cross-training and work as a Veterinary Assistant. The clinic is new and growing, and this role will help establish efficient workflows and standard operating procedures for the CSR team. The position pays $19–$22 per hour, based on skills, experience, and qualifications. The schedule is Monday, Thursday, and Friday from 7:30 AM to 5:30 PM; Wednesday from 10:00 AM to 7:00 PM; and occasional Saturdays from 8:00 AM to 1:00 PM. The clinic emphasizes teamwork, professionalism, respectful communication, accountability, and a no-gossip culture. Its approach to veterinary care prioritizes client education, individualized care, and 30-minute appointments so clients and pets receive time and attention.
Requirements
- Previous experience as both a Client Service Representative and a Veterinary Assistant is strongly preferred.
- Genuine passion for client service and creating exceptional client experiences.
- Strong organizational skills and ability to manage multiple priorities in a busy veterinary setting.
- Excellent communication skills, a friendly demeanor, and a positive, team-focused attitude.
- Initiative and willingness to take ownership, identify improvement opportunities, and help build processes from the ground up.
- Leadership skills and confidence to help guide and improve CSR workflows.
- Flexibility and willingness to work in both front-desk and clinical support roles as scheduled.
- Commitment to professionalism, accountability, teamwork, and the clinic’s no-gossip culture.
- Shared passion for high-quality veterinary medicine and client education.
Responsibilities
- Take ownership of the client service experience and help ensure clients feel welcomed, supported, and valued.
- Develop, organize, and refine CSR workflows, protocols, and standard operating procedures.
- Create a roadmap for an efficient, consistent, and successful front-desk flow.
- Organize communication among clients, the CSR team, veterinary assistants, and doctors.
- Manage client communication, appointment scheduling, phone calls, check-ins, checkouts, and follow-ups.
- Support client education and help clients understand their pets’ care plans and next steps.
- Identify process improvement opportunities and bring forward solutions and ideas.
- Assist the medical team with appointments, patient handling, treatments, and other clinical duties within training and scope.
- Prepare exam rooms, maintain a clean and organized hospital, and support efficient patient flow.
- Collaborate with doctors, technicians, assistants, and other CSRs to provide excellent patient care.
- Provide support wherever needed to help the hospital run smoothly.
- Lead by example, support teammates, and contribute to a professional, respectful, and positive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
