Sales and Service Client Services, VP

State Street•Quincy, MA

4d•Onsite

About The Position

This is a Client Service Manager role in the US Asset Owners division. The candidate will manage a team of 6-8 client service leads and be responsible for multiple complex client relationships, manage client activities and ensure timely resolution of inquiries. The client service manager will be responsible for building and maintaining strong relationships with both external clients and internal service partners. You will monitor and oversee the performance of all business unit shared service teams as it relates to the overall service delivery for our clients and be responsible for overall client service excellence. The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Requirements

BS/BA degree required
Must have a minimum of 10 years of related experience, preferably in financial services industry
Strong communication and organizational skills with a consultative mindset
Capable of thinking strategically and analytically with a demonstrated ability of driving execution
Acts with a high level of responsiveness
Ability to work collaboratively across multiple business groups and levels of the organization
Self-motivated, strong work ethic
Strong ability to adapt to change and multi-task

Responsibilities

Managing a team of 6-8 individual client service leads
Provide ongoing support and development of individuals in your team
Engage with senior client contacts
Work collaboratively with relationship management assigned to your clients to deliver an outstanding client experience
Ensure client satisfaction of inquiries are satisfactorily responded to and resolved. Measured through surveys and direct feedback
Has accountability for liaising with global delivery and shared service teams and other business unit areas as required to escalate and resolve client's service and operational issues
Facilitate communication to ultimately ensure an effective operating environment.
Work in conjunction with individuals on the team as well as Shared Services/COEs, outsource partners, other business units as well as external clients as needed to ensure seamless processing according to the fund’s policies, client’s procedures and that all SLAs are met
Work collaboratively with teams and management across organization on various projects, oversight, committees, KPIs, etc.
Share knowledge and information related to new developments, service issues, and new business opportunities.
Compile client documentation, organize internal meetings and assist with developing meeting materials
Maintain functional and technical knowledge across multiple disciplines
Acts as a liaison between client and internal departments to ensure successful implementation.
Perform other duties as assigned

Benefits

retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks