VP, Client Services

Adelphi Group•Williamsburg, VA

2d•Hybrid

About The Position

The Vice President, Client Services is the “face” of Snow Companies and reports to the Senior Vice President or Executive Vice President. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Vice President, Client Services typically has the responsibility for managing several clients, works with a high level of independence, grows business, proficiently manages, and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership. Snow’s business is centered around the patient journey, and the Vice President, Client Services like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The VP, Client Services must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Requirements

8+ years of pharma or healthcare advertising
Bachelor's degree from a four-year college or university and 10 years of related experience and/or training preferred.
Candidates must have a valid driver’s license.
In some instances, a passport may be necessary.
Strong communication/presentation skills
Ability to craft presentations (new business, creative, tactical, strategy, selling)
Ability to travel
Significant background in pharmaceutical advertising; Account Services
Ability to lead a team
Strong mentoring and coaching skills
Entrepreneurial skill at organically building business
Management experience
Proficient in Microsoft PowerPoint, Excel, and Word
Successfully complete and adhere to training courses which may include, but are not limited to: Snow Policies and Procedures, Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting, Adverse Event (AE) Reporting, The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations, Privacy and Data Security.

Nice To Haves

Patient experience preferred

Responsibilities

Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations.
Initiate ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel.
Contribute to the overall client financial management and establish and meet internal client revenue targets.
Provide proactive counsel on external marketplace, competitive pressures, and brand influences, sell agency expertise, gain consensus on patient programs, and develop strategic initiatives.
Work with clients to drive strategic efforts that solve their business and communications problems.
Propose ideas and strategies to capitalize on new opportunities and influence decision-making.
Maintain a strong market knowledge of existing competition and pipeline products in brand category.
Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients to acquire new business and build agency partnership opportunities.
Conduct regular meetings with the Account Team.
Maintain close contact with everyone on the team and is aware of all ongoing projects.
Provide support, guidance, and resources as necessary.
Manage product strategy and ensure tactical implementation relating to product strategy.
Provide short- and long-term direction for product strategy.
Confer with Account Team for internal issue resolutions related to team dynamics.
Mentor, review ongoing performance results, and identify needs or development of team members.
Implement coaching or mentoring partnerships as appropriate.
Keep SVP/EVPs apprised of key issues regarding account status.
Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner.
Ensure that account team is trained appropriately with respect to writing contact reports, creative work plans, strategic points of view, agency processes, and brand market knowledge.
Review and approves all materials before client review.
Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership within accounts.
Partner and collaborate with Creative Team (in terms of brand strategy) for the development of materials.
Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth.
Lead development of strategic recommendations to clients and look for opportunities to “upsell” Snow’s programs and services.
Develop and approve SOWs for clients.
Prepare for and attend strategic planning meetings with clients.
Develop internal processes and procedures for best practices across company.
Perform additional duties and responsibilities consistent with those listed above based upon business needs.

Benefits

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.
Omnicom is committed to hiring and developing exceptional talent.
We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do.
We strongly believe that celebrating what makes us different makes us better together.
Join us—we look forward to getting to know you.
We will process your personal data in accordance with our Recruitment Privacy Notice.
It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.
EOE/AA/M/D/V/F.
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