Sales and Service Client Services, VP

State Street • Quincy, MA

6d • $110,000 - $188,750 • Onsite

About The Position

This is a Client Service Manager role in the US Asset Owners division. The candidate will manage a team of 6-8 client service leads and be responsible for multiple complex client relationships, manage client activities and ensure timely resolution of inquiries. The client service manager will be responsible for building and maintaining strong relationships with both external clients and internal service partners. You will monitor and oversee the performance of all business unit shared service teams as it relates to the overall service delivery for our clients and be responsible for overall client service excellence. The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Requirements

• BS/BA degree required
• Must have a minimum of 10 years of related experience, preferably in financial services industry
• Strong communication and organizational skills with a consultative mindset
• Capable of thinking strategically and analytically with a demonstrated ability of driving execution
• Acts with a high level of responsiveness
• Ability to work collaboratively across multiple business groups and levels of the organization
• Self-motivated, strong work ethic
• Strong ability to adapt to change and multi-task

Responsibilities

• Managing a team of 6-8 individual client service leads
• Provide ongoing support and development of individuals in your team
• Engage with senior client contacts
• Work collaboratively with relationship management assigned to your clients to deliver an outstanding client experience
• Ensure client satisfaction of inquiries are satisfactorily responded to and resolved. Measured through surveys and direct feedback
• Has accountability for liaising with global delivery and shared service teams and other business unit areas as required to escalate and resolve client's service and operational issues
• Facilitate communication to ultimately ensure an effective operating environment.
• Work in conjunction with individuals on the team as well as Shared Services/COEs, outsource partners, other business units as well as external clients as needed to ensure seamless processing according to the fund’s policies, client’s procedures and that all SLAs are met
• Work collaboratively with teams and management across organization on various projects, oversight, committees, KPIs, etc.
• Share knowledge and information related to new developments, service issues, and new business opportunities.
• Compile client documentation, organize internal meetings and assist with developing meeting materials
• Maintain functional and technical knowledge across multiple disciplines
• Acts as a liaison between client and internal departments to ensure successful implementation.
• Perform other duties as assigned

Benefits

• retirement savings plan (401K) with company match
• insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• access to our Employee Assistance Program
• incentive compensation including eligibility for annual performance-based awards
• inclusive development opportunities
• flexible work-life support
• paid volunteer days
• vibrant employee networks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager