Client Service Manager - Pipeline

Gallagher • Rolling Meadows, IL

7d

About The Position

Gallagher is seeking a Client Service Manager to join its Commercial team. The role works closely with clients and colleagues to provide exceptional service and tailored insurance solutions, build strong relationships, solve challenges, and ensure interactions add value. This is a pipeline for future state positions.

The Client Service Manager supports and leads efforts to deliver high-quality client solutions, manage renewals, mentor team members, meet client needs, and uphold compliance standards. The role also uses Gallagher’s technology and systems to maintain accurate client and policy information, improve productivity, and deliver quality results.

Requirements

• Bachelor’s degree and at least 3 years of client service and/or claims management experience, or a high school diploma/GED and at least 8 years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset and ability to work with teams across Gallagher.

Responsibilities

• Manage the renewal process by gathering client information, analyzing client needs, and helping deliver timely, tailored solutions.
• Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and lines of coverage.
• Build and maintain relationships with clients and carrier partners through timely responses and strong customer service.
• Help the team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure regulatory compliance and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively and complete tasks on time while meeting client expectations.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level