Client Service Manager

VCA Animal Hospitals•Clackamas, OR

69d•Onsite

About The Position

Join VCA Animal Hospitals, a leader in pet health care nationwide, as a Client Service Manager. This role will lead the Client Service Representative teams at VCA Northwest Veterinary Specialists and Emergency (NWVS) in Clackamas, OR. The ideal candidate will have a passion for world-class service and people leadership, with experience in Financial and Records Management, Office Management, Meeting and Events Planning, and Team Development. This position requires a self-starter who can take initiative to elevate the client experience and lead the team. The Client Service Manager will manage daily staffing/scheduling, professional development, training, performance, mentorship, and guidance, ensuring efficient processes and excellent client service. This role involves both administrative and hands-on activities to support effective business operations and meet client and employee expectations.

Requirements

Unwavering passion for and ability to consistently demonstrate excellence in world-class service techniques and people leadership
Ability to recognize, harness and develop individual talents
Demonstrated experience in Financial and Records Management
Demonstrated experience in Office Management
Demonstrated experience in Meeting and Events Planning
Demonstrated experience in Team Development
Strong ability to take initiative
Self-starter
Utilizing necessary skills to determine direction of, and the means in which to lead, the team and the client experience to new heights
Demonstrated skills in both verbal and written communications

Responsibilities

Managing daily staffing/scheduling
Professional development and training
Performance recognition and accountability
Mentorship and guidance
Ensuring all details concerning the efficient flow of processes, services and offerings that benefit our clients are maintained on an ongoing basis to meet the expectations of clients and hospital employees alike
Performing administrative and hands-on activities to ensure efficient processes
Discretionary activities that serve to support effective business operations