Client Service Manager - Business Development (Tampa)

Kennedy/Jenks Consultants, Inc.•Tampa, FL

48d•$140,000 - $185,000•Hybrid

About The Position

Kennedy Jenks is seeking an experienced Client Service Manager to grow its water and wastewater practice across Tampa Bay, Central Florida, and the state. This senior role builds on established client relationships and the firm’s market reputation to identify and win project opportunities, develop client accounts, and expand services. The manager will help shape practice strategy and business plans, contribute to budgeting and financial performance, and support strategic hiring and staff development. The role also leads client-focused project delivery, from developing and negotiating scope, schedules, and fees through coordinating planning, design, and construction efforts. The manager may directly manage projects, serve as a senior advisor, or contribute as a project team member, ensuring quality, efficiency, budget and schedule performance, and client satisfaction. The position includes building high-performing teams, developing professional engagement and industry presence, and participating in water and wastewater organizations and conferences. This position follows a hybrid work model requiring at least two days per week in the office, with travel to project sites, client meetings, and Kennedy Jenks offices as needed. The anticipated salary range is $140,000 to $185,000, depending on qualifications and other factors.

Requirements

Bachelor’s or master’s degree in civil, chemical, environmental, or a similar engineering field.
12–15 years of experience managing and growing a professional services practice, with a record of achieving business targets.
At least 5 years of experience in client service and business development.
Florida Professional Engineer (PE) license, or ability to obtain the license immediately.
Thorough understanding of the consulting business and Florida’s regional and statewide markets.
Established industry relationships and technical knowledge of water, wastewater, pipeline, stormwater, environmental, and management consulting businesses.
Proven experience in business development, relationship building, negotiation, and client service management, with a high degree of integrity.
Strong writing, organizational, editing, research, and communication skills.
Proficiency with Microsoft Office products and familiarity with client relationship management (CRM) tools.
Ability to travel to project sites, client meetings, and Kennedy Jenks offices as needed.
Enthusiasm for team building, staff development, and collaborative, inclusive leadership.

Nice To Haves

Design-Build experience.
DBIA certification.

Responsibilities

Identify new clients and project opportunities and collaborate with the team to pursue and win work.
Lead strategic project positioning, including teaming partnerships, proposal development oversight, and interview preparation.
Develop and grow client account strategies, expand service offerings, and strengthen client relationships.
Lead client service and professional engagement efforts to increase personal and company visibility and identify opportunities and partnerships.
Participate in water and wastewater professional organizations and lead professional engagement plans, including committee involvement, meetings, recruiting, and conferences.
Oversee conference activities, including abstract submissions, staff engagement, event planning, and follow-up.
Contribute to strategic planning and align practice vision and strategy with company goals.
Participate in annual business planning, budgeting, forecasting, and financial reporting to achieve profitability and client satisfaction goals.
Collaborate with internal leaders on strategic hiring and staff development.
Oversee service delivery to ensure quality, efficiency, and client satisfaction.
Provide oversight of key and strategic projects from planning through construction, and contribute through project management, senior advising, or project team participation.
Oversee project scope, schedule, fee preparation and negotiation, staffing, and coordination of planning, design, and construction.
Build, lead, motivate, mentor, and develop high-performing teams; collaborate with leadership to recruit, retain, and develop talent.