Client Service Lead Technician (CSL)
About The Position
Horizon LTC Pharmacy is seeking a Client Service Lead Technician (CSL) who is a licensed pharmacy technician with a passion for problem-solving and relationship-building. This role serves as a crucial connection between the pharmacy, clients, and patients. The CSL will lead the Order Entry team, promote service excellence, and ensure seamless client interactions, all while optimizing medication management and patient care for long-term care communities. This position is ideal for an experienced pharmacy technician aspiring to leadership or a current team lead aiming to expand their influence.
Requirements
- High school diploma or equivalent
- Active State of Michigan Pharmacy Technician license
- Knowledge of pharmacy laws and regulations
- Strong communication, interpersonal, and problem-solving skills
- Commitment to patient confidentiality
- Ability to work independently and as part of a team
- Proficiency with pharmacy systems and technology
Nice To Haves
- Experience in long-term care pharmacy or a related field
- Prior experience managing or leading a team
Responsibilities
- Lead, manage, and support a team of Order Entry Specialists, holding the team accountable to high standards
- Serve as the primary liaison between the pharmacy, clients, and patients to ensure smooth service delivery
- Build and maintain strong client relationships, troubleshooting issues quickly and effectively
- Identify and document client pain points, then partner across departments to solve them
- Lead team meetings focused on identifying, discussing, and solving problems
- Enforce best practices in communications and standard operating procedures (SOPs), and help develop new SOPs and support resources
- Monitor performance metrics and trends to proactively spot service gaps and drive continuous improvement
- Collaborate with the Quality/Compliance Manager on customer service improvements
- Travel to regional PACE centers with the Compliance and Quality Manager at least once per quarter
- Build cross-functional relationships throughout the pharmacy
Benefits
- Full-time employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
