Client Service Lead

. Crane Worldwide Logistics . • Florence, KY

5d • Onsite

About The Position

The Client Service Lead is responsible for responding to orders, general client inquiries, invoice questions, and client complaints. This role involves recording consistent problem areas, resolving issues with orders, delivery dates, or service, and handling client responses that may require deviations from standard procedures. The Lead also provides leadership, coaching, and training to a team of client service specialists. Other duties may be assigned as needed.

Requirements

• High School Diploma or GED
• 3-5 years client service experience
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task
• Ability to use vision, adjust focus and work on a standard computer screen
• Use of audio-visual equipment is required
• Presence on-site at the assigned work location
• Must pass an E-Verify Check

Responsibilities

• Responds to orders, general client inquiries, invoice questions, and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates, or service.
• Resolves client complaints by determining the cause of the problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching, and training to a team of client service specialists.
• Performs other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off (17 days per year)
• Medical benefits
• Dental benefits
• Vision benefits
• Tuition Reimbursement
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time
• Employee Discounts
• Wellness Incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED