Client Service Lead

Crane Worldwide Logistics • Florence, KY

6d • Onsite

About The Position

This role is responsible for managing client service operations, including responding to inquiries, resolving issues, and providing leadership to a team of client service specialists. The position requires a strong focus on client satisfaction, problem-solving, and efficient handling of orders, deliveries, and service-related complaints. The Client Service Lead will also be involved in identifying recurring problems and implementing solutions, potentially deviating from standard procedures when necessary.

Requirements

• High School Diploma or GED
• 3-5 years client service experience
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task
• Job may require extended sitting or standing, use of standard office equipment
• Job requires the ability to use vision, adjust focus and work on a standard computer screen
• Use of audio-visual equipment is required
• Job will require presence on-site at the assigned work location
• Professional certification may be required in some areas

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED