Client Service Lead

Crane Worldwide Logistics • Columbus, OH

6d • Onsite

About The Position

This position is for a Client Service Lead who will be responsible for handling client inquiries, resolving issues, and providing leadership to a team of client service specialists. The role involves responding to orders, general client inquiries, invoice questions, and client complaints, as well as recording problem areas and resolving issues with orders, delivery dates, or service. The lead will also handle client responses that may require deviation from standard procedures and provide coaching and training to the team. Other duties may be assigned as needed.

Requirements

• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task
• High School Diploma or GED
• 3-5 years client service experience

Nice To Haves

• Professional certification may be required in some areas

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED