Client Service Facilitator - Administrative

Biolyph Llc•Chaska, MN

46d•$60,000 - $68,000•Onsite

About The Position

BIOLYPH is seeking an experienced, team-oriented, and responsive Client Service Facilitator for a full-time position. This role serves as a key liaison between clients and internal teams such as Production, Quality Assurance, and Inventory. It involves managing daily client communication and coordinating client needs across multiple internal functions within a fast-paced, technical manufacturing environment. The successful candidate will manage multiple priorities, ensure client requests are communicated and completed, and contribute to BIOLYPH's commitment to producing client IVD/RUO products effectively, efficiently, and economically. Experience in the medical device, IVD, RUO, laboratory, biotechnology, or life sciences industry is strongly preferred.

Requirements

High school diploma or equivalent.
Minimum of 3 years of related professional experience.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities, meet deadlines, and follow through on commitments.
Ability to work effectively both independently and as part of a cross-functional team.
Strong computer skills, including Microsoft Outlook, Word, and Excel.
Ability to handle confidential business and Client information with discretion.
Self-motivated, dependable, and responsive.
Must be able to wear appropriate PPE as needed.
Ability to sit for extended periods of time.
Normal vision acuity (with or without corrective lenses).
Ability to identify and distinguish colors.
Ability to lift 10 lbs routinely/often/occasionally.
Ability to crouch, bend, twist and reach.
Ability to push/pull 25 lbs occasionally.

Nice To Haves

Experience in the medical device, IVD, RUO, laboratory, biotechnology, life sciences, or related manufacturing industry.
Experience working directly with Clients in a technical, manufacturing, or regulated environment.
Experience coordinating projects, production activities, Client requirements, or cross-functional teams.
Familiarity with Quality Assurance, manufacturing, inventory, or regulated documentation processes.

Responsibilities

Develop and maintain strong, professional relationships with Clients through responsive and proactive communication.
Serve as a primary point of contact for Client questions, requests, and operational needs.
Communicate with Clients by phone and email and ensure inquiries are appropriately addressed and followed through.
Participate in and facilitate meetings with current Clients as needed.
Communicate Client requirements and expectations clearly to appropriate internal teams.
Maintain accurate and complete Client records and documentation.
Serve as a liaison between Clients and the Production Team to coordinate Client requests and deliverables.
Collaborate with Production, Quality Assurance, Inventory, and other departments to address Client needs and resolve issues.
Facilitate Production requests and coordinate the information and resources necessary to support Client requirements.
Route incoming communications and requests to the appropriate personnel and follow up as needed to ensure timely resolution.
Assist in planning and coordinating Production Team activities related to Client needs.
Support the Quality Assurance Team with Client communications and coordination.
Coordinate the receipt, delivery, and shipment of Client materials.
Assist the Inventory Team with cycle counts and Client-related communications.
Draft and maintain Production-related documents and other Client documentation as needed.
Prepare price quote proposals as requested.
Ensure Client information, requests, and related documentation are accurately maintained and communicated.
Provide occasional administrative and project support to the Managing Director, including transcription, document formatting, editing, and preparation.
Support company tradeshows and other Client-facing events as needed.
Participate in special projects and other initiatives as assigned.
Perform other duties as assigned by Management.