Client Service Associate - NR

Stifel•Chicago, IL

About The Position

The Client Services Associate (NR) assists one or more Financial Advisors with opening and maintaining client accounts and records, and performs a broad range of administrative support duties. Responsibilities include word processing, preparing mailings, filing, answering phones, obtaining approvals for Financial Advisor communications and advertisements, and providing customer service to clients. The associate may enter trades as directed by Financial Advisors. The role includes clerical and operational support for client accounts, handling client-related requests, organizing account and trade records, providing requested information to Financial Advisors, and escalating concerns to the Financial Advisor or Branch Manager when appropriate. Non-registered associates may not volunteer stock quotes or other stock information to clients.

Requirements

High school diploma or equivalent.
At least 2 years of clerical or related-industry experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Knowledge of administrative and clerical procedures and systems, including word processing, spreadsheet applications, and managing files and records.
General understanding of the investment brokerage industry and securities regulations, with basic knowledge of investment products.
Ability to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines, follow through on goals, manage expectations, and use firm resources efficiently.
Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to practical problems.
Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Strong spoken and written communication skills, including excellent grammar and phone and office etiquette.
No licenses or credentials are required.

Responsibilities

Perform clerical functions related to opening client accounts and coding accounts according to client-selected features.
Work with Financial Advisors and clients to obtain documents required for established accounts.
Organize and help maintain complete client account and trade-related records for Financial Advisors and required branch-office files.
Perform operational or administrative functions for client requests, including check requests, wiring funds, address changes, and dividend information.
Provide quotes and other account-related information to clients upon request, subject to restrictions for non-registered associates.
Provide reports and other requested information to Financial Advisors.
Identify situations requiring Financial Advisor attention or escalation to the Branch Manager, including suspicious client or employee activity or behavior.
Perform administrative duties such as typing, filing, answering phones, and mailing documents or letters.
Obtain approvals for Financial Advisor communications and advertisements.
Enter trades as directed by Financial Advisors.
Perform other duties and projects as assigned by the Financial Advisor and/or Branch Manager.