Client Service Associate - NR

Stifel•Daytona Beach, FL

11d

About The Position

Under immediate supervision, the Client Services Associate (NR) assists one or more Financial Advisors with opening and maintaining client accounts and records. The role provides administrative support, including word processing, preparing mailings, filing, answering phones, and obtaining approvals for Financial Advisor communications and advertisements. It also provides customer service to clients and may enter trades as directed by Financial Advisors.

Requirements

High school diploma or equivalent.
At least 2 years of clerical or related-industry experience.
Knowledge of administrative and clerical procedures and systems, including word processing, spreadsheet applications, file and records management, and office procedures and terminology.
General understanding of the investment brokerage industry and securities regulations, with basic knowledge of investment products.
Ability to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines; follow through on goals; manage expectations; and use firm resources efficiently.
Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches to practical problems.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Strong spoken and written communication skills, including excellent grammar and phone and office etiquette.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

Perform clerical functions related to opening client accounts and ongoing account coding based on client-selected account features.
Work with Financial Advisors and clients to obtain documents required for the account types being established.
Organize and help maintain complete client account and trade-related records for Financial Advisors, along with required branch-office files.
Perform operational and administrative functions for client requests, such as check requests, fund wiring, address changes, and dividend information.
Provide quotes and other account-related information to clients upon request; non-registered associates may not volunteer quote or stock information.
Provide reports and other requested information to Financial Advisors.
Identify situations requiring Financial Advisor attention or escalation to the Branch Manager, including suspicious client or employee activity or behavior.
Perform administrative duties such as typing, filing, answering phones, and mailing documents or letters.
Complete other duties and projects assigned by Financial Advisors or the Branch Manager.
Obtain approvals for Financial Advisor communications and advertisements.