Client Service Associate - NR

Stifel•Redlands, CA

7d•$50,000 - $59,000

About The Position

Under immediate supervision, the Client Services Associate assists one or more Financial Advisors with opening and maintaining client accounts and records. The role performs a variety of administrative support duties, provides customer service to clients, obtains approvals for Financial Advisor communications and advertisements, and may enter trades as directed by Financial Advisors. The position supports client account setup and ongoing account maintenance, including gathering required documents, maintaining account and trade-related records, and carrying out operational or administrative requests. It may provide clients with quotes and other account-related information upon request; non-registered associates may not volunteer quotes or other stock information. The associate also provides reports and information to Financial Advisors and escalates situations requiring their attention or that of the Branch Manager. Stifel describes itself as a global wealth management and investment banking firm with more than 130 years of history, a headquarters in St. Louis, offices in multiple cities, and more than 400 additional locations. It has approximately 9,000 employees and offers an entrepreneurial environment and a comprehensive benefits package.

Requirements

High school diploma or equivalent.
At least 2 years of clerical or related-industry experience.
Knowledge of administrative and clerical procedures and systems, including word processing, spreadsheet applications, managing files and records, and office procedures and terminology.
General understanding of the investment brokerage industry and securities regulations, with basic knowledge of investment products.
Ability to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines; follow through on goals, manage expectations, and use firm resources efficiently.
Critical-thinking skills, including using logic and reasoning to evaluate alternatives and solve practical problems.
Customer service and interpersonal skills, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Ability to communicate information and ideas clearly in spoken and written form, with excellent grammar and phone and office etiquette.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

Perform clerical functions related to opening client accounts and ongoing account coding based on client-selected account features.
Work with Financial Advisors and clients to obtain documents required for established account types.
Organize and help maintain complete client account and trade-related records for Financial Advisors, as well as required branch-office files.
Perform operational or administrative functions for client requests, such as check requests, wiring funds, address changes, and dividend information.
Provide quotes and other account-related information to assist clients when requested; non-registered associates may not volunteer quotes or other stock information.
Provide reports and other information to Financial Advisors as requested.
Identify situations requiring the attention of Financial Advisors or escalation to the Branch Manager, including suspicious client or employee activity or behavior.
Perform administrative duties such as typing, filing, answering phones, and mailing documents or letters.
Obtain approvals for Financial Advisor communications and advertisements.
Provide overall customer service support to clients.
Enter trades as directed by Financial Advisors.
Perform other duties and projects as assigned by a Financial Advisor or Branch Manager.