Client Service Associate - NR

Stifel•Vero Beach, FL

About The Position

Under immediate supervision, the Client Services Associate assists one or more Financial Advisors with opening and maintaining client accounts and records. The role provides administrative support, including word processing, preparing mailings, filing, answering phones, and obtaining approvals for Financial Advisor communications and advertisements. It also provides customer service to clients and may enter trades as directed by Financial Advisors. The associate performs clerical and operational work related to client accounts, supports Financial Advisors with account and trade records, handles client-related requests, provides requested account information, and escalates situations requiring attention. The position requires administrative knowledge, familiarity with the investment brokerage industry, organization and time-management skills, critical thinking, strong customer-service and interpersonal abilities, and effective written and spoken communication.

Requirements

High school diploma or equivalent.
At least 2 years of clerical or related-industry experience.
Knowledge of administrative and clerical procedures and systems, including word processing, spreadsheet applications, file and records management, and office procedures and terminology.
General understanding of the investment brokerage industry and securities regulations, with basic knowledge of investment products.
Ability to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines; follow through on goals; manage expectations; and use firm resources efficiently.
Ability to use logic and reasoning to evaluate alternative solutions, conclusions, or approaches to practical problems.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Strong spoken and written communication skills, including excellent grammar and phone and office etiquette.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

Perform clerical functions related to opening client accounts and ongoing account coding based on client-selected account features.
Work with Financial Advisors and clients to obtain required account documents.
Organize and assist in maintaining complete client account and trade-related records for Financial Advisors, as well as required branch office files.
Perform operational or administrative functions for client requests, such as check requests, wiring funds, address changes, and dividend information.
Provide quotes and other account-related information to clients upon request; non-registered associates may not volunteer quote or other stock information.
Provide reports and other requested information to Financial Advisors.
Identify situations that should be brought to Financial Advisors' attention or escalated to the Branch Manager, including suspicious client or employee activity or behavior.
Perform administrative duties such as typing, filing, answering phones, and mailing documents or letters.
Obtain approvals for Financial Advisor communications and advertisements.
Perform other duties and projects as assigned by the Financial Advisor or Branch Manager.
Enter trades as directed by Financial Advisors.