Client Service Associate (Santa Fe, NM)

Raymond James•Santa Fe, NM

1d•Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented Client Service Associate to provide administrative support to Financial Advisors, prospective and existing clients, and branch staff. The position works under direct supervision, using skills gained through experience and training to handle routine tasks and, with general guidance, a variety of non-routine tasks with limited decision-making responsibility. Regular contact with internal and external customers is required to obtain, clarify, or provide information. The role supports a high volume of client interactions and requires effective communication by phone, email, mail, in person, and virtually. The successful candidate can organize and track detailed assignments amid changing priorities and deadlines in a fast-paced, task-oriented work environment. The position also involves processing transactions and expenses, opening accounts, maintaining accurate client records and documentation, and assisting with advisor marketing efforts. The listed workstyle is Resident, and travel is less than 25%.

Requirements

High school diploma or equivalent; the posting lists completion of high school as required.
Preferred: one or more years of securities-industry or related work experience, or an equivalent combination of experience, education, and training approved by Human Resources.
Knowledge of general office practices, procedures, and methods.
Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.
Skill with CRM or similar contact-management software.
Skill with Excel, including developing spreadsheets for ongoing reporting.
Effective communication across in-person, virtual, phone, and mail interactions.
Ability to use standard office equipment and required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
Ability to organize, manage, and track multiple detailed tasks with changing priorities and deadlines; identify time-sensitive items and assess competing priorities.
Ability to take initiative, follow up proactively, and resolve errors, questions, or concerns.
Ability to handle stressful situations and provide calm, professional, high-quality customer service.
Ability to analyze problems and establish solutions in a fast-paced environment.
Ability to communicate effectively orally and in writing with all organizational levels, in person and virtually.
Ability to work independently and as part of a cohesive team.

Nice To Haves

One or more years of securities-industry or related work experience.

Responsibilities

Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling by phone, in person, virtually, and through mailings.
Work independently and as part of a team to support Financial Advisors and the branch office.
Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
Open new client accounts and research client and security information using internal databases and other technologies.
Check client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
Prepare letters, forms, and reports to support existing clients and prospecting efforts.
Prepare business summary reports and client-specific reports for Financial Advisor review.
Create and maintain records and files using Client Relationship Management (CRM) software.
Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
Enter orders at the direction of the Financial Advisor, as needed.
Participate in available training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
Perform other duties and responsibilities as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Critical illness insurance
Accident insurance
Disability benefits
Retirement savings
Paid time off, including vacation, holidays, and sick leave
Parental leave
Additional compensation may include cash or equity, discretionary bonuses, or commissions