Client Service Associate (Santa Fe, NM)

Raymond James • Santa Fe, NM

23h • Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented Client Service Associate to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. Under direct supervision, the role uses intermediate skills gained through experience and training to perform routine work using established procedures, and a variety of non-routine tasks with general guidance and limited decision-making responsibility. The position involves regular contact with internal and external customers to obtain, clarify, and provide information.

The ideal candidate communicates effectively across phone, email, in-person, and virtual channels and can organize, manage, and track multiple detailed tasks amid changing priorities and deadlines in a fast-paced, task-oriented environment. The role works independently and as part of a team, supports client service and branch operations, and participates in training and professional development to stay current with firm and industry policies and procedures.

Requirements

• High school diploma or equivalent.
• One or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and training as approved by Human Resources.
• Knowledge of general office practices, procedures, and methods.
• Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.
• Skill with CRM or similar contact management software.
• Excel skills, including developing spreadsheets for ongoing reporting.
• Ability to operate standard office equipment and use required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
• Ability to organize, manage, and track multiple detailed tasks and assignments with changing priorities and deadlines.
• Ability to identify time-sensitive items, assess competing priorities, take initiative, and proactively follow up to resolve errors, questions, or concerns and ensure completion.
• Ability to handle stressful situations and provide calm, professional, high-level customer service.
• Ability to analyze problems and establish solutions in a fast-paced environment.
• Effective oral and written communication and interpersonal skills across client-facing platforms and with all organizational levels, in person and virtually.
• Ability to work both independently and as part of a cohesive team.

Nice To Haves

• One or more years of securities industry or related work experience.

Responsibilities

• Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling, by phone, in person, virtually, and through mailings.
• Provide administrative support to Financial Advisors and the branch office, working independently and within a team.
• Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Check client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
• Prepare letters, forms, and reports to support existing client service and prospecting.
• Prepare business summary reports and client-specific reports for Financial Advisor review.
• Create and maintain records and files using Client Relationship Management (CRM) software.
• Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
• Enter orders at the direction of the Financial Advisor, as needed.
• Participate in training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage may be available.
• Life insurance may be available.
• Critical illness and accident insurance may be available.
• Disability benefits may be available.
• Retirement savings may be available.
• Paid time off, including vacation, holidays, and sick leave, may be available.
• Parental leave may be available.
• Additional compensation may include cash or equity, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED