Client Service Associate

SPS North America•Jersey City, NJ

12d•$20 - $22•Onsite

About The Position

The Client Service Associate supports document preparation, scanning, indexing, and records management to help convert physical records into organized digital files and preserve important business records. The role is suited to someone comfortable with structured, repetitive work and provides cross-trained support for reception or concierge coverage and light facilities duties as operational needs require. The position handles incoming and outgoing mail and packages, supports the Business Service Center and multifunction devices, maintains office supplies and shared spaces, and provides responsive service to employees and internal teams. The role requires discretion when handling sensitive matters and adherence to onsite security procedures, including restrictions on phones and imaging devices on active work floors. Responsibilities may change based on operational needs. Travel is none or negligible.

Requirements

High school diploma or equivalent.
Strong attention to detail and accuracy.
Ability to perform repetitive work in a fast-paced environment.
Strong organizational and time management skills.
Basic computer proficiency, including Microsoft Office.
Ability to work independently and adapt to changing priorities.
Ability to learn document management systems and site procedures.
Ability to follow onsite security policies, including restrictions on phones and imaging devices on active work floors.
Ability to lift and move boxes or packages weighing up to 40–60 lbs. using appropriate equipment.
Ability to stand, walk, bend, kneel, and sit for extended periods.
Manual dexterity to operate scanners and office equipment.

Nice To Haves

At least 1 year of related experience.
Experience with document imaging, records management, or shipping and receiving.

Responsibilities

Receive, sort, and track incoming mail and packages using chain-of-custody systems.
Process outgoing mail and shipments.
Notify employees about deliveries and respond to mail and package inquiries.
Distribute mail, packages, and office materials to company personnel.
Operate and maintain multifunction devices, including replenishing toner and paper.
Support copy and print requests and submit service tickets when needed.
Maintain an organized and professional Business Service Center.
Monitor, replenish, and order office supplies.
Restock pantry, kitchen, conference, and meeting areas.
Assist with meeting room setups and office moves.
Perform light maintenance and cleaning duties as needed.
Provide exceptional customer service and build positive relationships with employees and internal teams.
Handle sensitive matters professionally and discreetly.
Provide reception or concierge coverage as needed.
Cross-train backup personnel on procedures and support additional operational needs during downtime.

Benefits

Career growth opportunities and the opportunity to learn new skills.
Learning and development.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour per 30 hours worked. PTO may increase with tenure or account assignment.
Employee and client referral bonuses.
Medical, dental, and vision coverage.
Health care flexible spending account (HCFSA), dependent care flexible spending account (DCFSA), and health savings account (HSA).
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, and short-term disability.
Accident insurance, critical illness coverage, and hospital indemnity.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Education discounts.
401(k) with matching.
Entertainment discounts.