Client Service Associate - NR

Stifel•Daytona Beach, FL

About The Position

Under immediate supervision, the Client Service Associate assists one or more Financial Advisors with opening and maintaining client accounts and records. The role performs a range of administrative support duties, provides customer service to clients, obtains approvals for Financial Advisor communications and advertisements, and may enter trades as directed by Financial Advisors. The position supports account opening and maintenance, client requests, recordkeeping, and branch administrative operations. It also provides account-related information and reports as requested, while escalating suspicious activity or situations requiring the attention of a Financial Advisor or Branch Manager. A non-registered Client Service Associate may not volunteer quotes or other stock information to clients. Stifel describes itself as a global wealth management and investment banking firm with a culture that puts clients and associates first. The company offers an entrepreneurial environment and a comprehensive benefits package.

Requirements

High school diploma or equivalent.
At least 2 years of clerical or related-industry experience.
Knowledge of administrative and clerical procedures and systems, including word processing, spreadsheet applications, file and records management, and office procedures and terminology.
General understanding of the investment brokerage industry and securities regulations, with basic knowledge of investment products.
Ability to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines; follow through on goals; manage expectations; and use firm resources efficiently.
Critical-thinking skills, including using logic and reasoning to evaluate alternative solutions, conclusions, or approaches to practical problems.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
Ability to communicate clearly in spoken and written form, with excellent grammar and phone and office etiquette.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

Perform clerical functions related to opening client accounts and coding accounts according to client-selected features.
Work with Financial Advisors and clients to obtain documents required for established accounts.
Organize and help maintain complete client account and trade-related records for Financial Advisors, along with required branch files.
Perform operational and administrative functions for client requests, including check requests, fund wiring, address changes, and dividend information.
Provide quotes and other account-related information to assist clients upon request, subject to restrictions for non-registered associates.
Provide reports and other information to Financial Advisors as requested.
Identify situations that should be brought to Financial Advisors’ attention or escalated to the Branch Manager, including suspicious client or employee activity or behavior.
Perform administrative duties such as typing, filing, answering phones, and mailing documents or letters.
Obtain approvals for Financial Advisor communications and advertisements.
Provide overall customer service support to clients.
Enter trades as directed by Financial Advisors.
Complete other duties and projects assigned by a Financial Advisor or Branch Manager.