Client Service Account Manager

JPMorgan Chase & Co. • Tampa, FL

7h

About The Position

As a Senior Client Service Account Manager in Payments Client Service, you will directly service a larger, more complex portfolio of corporate and financial institution clients. You will deepen client relationships through proactive engagement, lead solutions across internal partners, and drive service excellence across payments and cash management solutions. The role involves consultative support, issue resolution, service and product improvement, risk awareness, client change readiness, and leading smaller initiatives and structured relationship reviews.

Requirements

• Minimum 3 years of relevant industry or functional experience in client service, operations, or a related role.
• Advanced understanding of payments and cash management solutions and associated client needs.
• Strong written and verbal communication skills, including the ability to explain complex topics clearly.
• Strong organizational skills with the ability to manage multiple priorities and deliver results.
• Proven ability to build and maintain effective partnerships with clients and internal teams.
• Demonstrated sound judgment, risk awareness, and comfort with escalation when needed.
• Proficiency with virtual connectivity and collaboration tools to support client engagement.
• Experience leading smaller initiatives or workstreams, including planning and stakeholder coordination.

Nice To Haves

• Experience supporting a larger and/or more complex client portfolio.
• Experience contributing to service improvement initiatives, process enhancements, or client experience programs.
• Familiarity with client-impacting change management activities, including communications, readiness, and issue management.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency, reduce manual effort, or improve accuracy in operational processes.
• Comfort using digital solutions and knowledge resources to improve productivity and client outcomes.

Responsibilities

• Serve as a strategic advisor by providing consultative support on operational and service-related decisions.
• Lead resolution and escalation of service issues by coordinating internal partners and driving timely outcomes.
• Identify product and service gaps through analysis of client needs and usage patterns.
• Recommend and support implementation of service delivery improvements and product enhancements.
• Communicate complex issues and solutions clearly to clients and internal stakeholders.
• Promote adherence to risk policies and control standards, escalating concerns appropriately.
• Maintain awareness of relevant legal, regulatory, and cybersecurity developments and support client readiness.
• Lead smaller initiatives and workstreams using project management disciplines, including planning, risk identification, stakeholder engagement, and execution.
• Partner with clients through change management events by driving readiness, facilitating communication, and removing obstacles.
• Lead structured client relationship reviews to identify opportunities to strengthen partnerships and improve the client experience.

Benefits

• Competitive total rewards package.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed