Client Service Account Manager

JPMorgan Chase & Co. • Tampa, FL

11h

About The Position

As a Client Service Account Manager in the Payments services team, you will support a portfolio of large corporate and financial institution clients, helping them effectively use payments products and services. You will be a central point of contact for service resolution, identify service and product gaps and opportunities for improvement, and partner with internal teams to deliver a consistent client experience. The role combines day-to-day issue management with longer-term service improvements to help clients operate smoothly.

You will advise clients, coordinate service issue resolution and escalations, contribute to service delivery plans and enhancements, and communicate complex topics clearly. You will also promote risk awareness by supporting adherence to applicable policies and helping clients understand relevant legal, regulatory, and cybersecurity-related changes. The position requires flexibility to adjust working hours as needed and to use secure remote-access and virtual collaboration tools when required by the business.

Requirements

• Minimum 3 years of relevant industry and/or functional experience.
• Understanding of core treasury and payments product sets and related service models.
• Strong written and verbal communication skills, with the ability to explain complex topics clearly and in an organized manner.
• Ability to manage time effectively in a fast-paced environment, balance competing priorities, and meet commitments.
• Ability to build partnerships with internal stakeholders and external clients to drive timely resolution and strong outcomes.
• Sound judgment and risk awareness when evaluating service decisions and escalation paths.
• Flexibility to adjust working hours as needed and use secure remote-access and virtual collaboration tools when required by the business.

Nice To Haves

• Experience supporting large corporate and/or financial institution clients in a client service, operations, or relationship support role.
• Experience managing escalations and coordinating cross-functional teams to resolve complex issues end-to-end.
• Experience identifying trends from client issues or service data to inform process or service improvements.
• Experience contributing to product or service change initiatives, including client communication and implementation support.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Responsibilities

• Advise clients through consultation and guidance to support informed decision-making.
• Serve as the client’s central point of contact for service issue resolution and escalation, coordinating with internal partners as needed.
• Identify product and service gaps and recommend practical improvements aligned with client needs and operational requirements.
• Contribute to service delivery plans and support enhancements by sharing client feedback and usage insights.
• Communicate complex topics clearly and confidently in written and verbal formats.
• Promote risk awareness by supporting adherence to applicable policies and helping clients understand relevant legal, regulatory, and cybersecurity-related changes.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed