Client Account Manager

Payroll Solutions • Baraboo, WI

17h

About The Position

The Client Account Manager serves as the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and expertise with the iSolved HCM system. The role requires prior payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment.

The manager handles client communications and questions through resolution, supports use of the iSolved HCM system, and answers payroll, benefits, timekeeping, and employee questions. The role also provides guidance on payroll policies and multi-state compliance, coordinates payroll data and cross-functional work, and reviews and submits payrolls on clients’ behalf. The position requires protecting confidential client and employee information and contributing to service and process improvements.

This is a full-time role based at the home office in Baraboo, Wisconsin. Work arrangements may be onsite, hybrid, or remote, with onsite preferred. The schedule is normal business hours, 8 a.m. to 5 p.m., Monday through Friday.

Requirements

• At least two years of payroll processing experience.
• Effective oral and written communication skills.
• Strong skills with Microsoft Office applications, particularly Excel and Word, and Adobe Flyer.
• Proficiency working with payroll data, multi-state wage and hour laws, and HCM functionality.
• Excellent customer service and relationship-building skills; professional and approachable manner when serving diverse work groups.
• Strong time-management skills and ability to handle multiple priorities and disruptions while delivering quality, timely service.
• Self-starter able to collect and analyze data and solve problems in a fast-paced environment.
• Detail-oriented, accurate, and organized.

Nice To Haves

• Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification is desirable.
• Associate’s degree in accounting, human resources, or a related field preferred.

Responsibilities

• Manage client communications and maintain ownership of client questions, cases, and issues through resolution.
• Assist clients with the iSolved HCM system and answer payroll, benefits, timekeeping, and employee questions.
• Support payroll policy development, updates, and application.
• Stay current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and new or enhanced HCM applications to provide guidance.
• Collect and maintain accurate payroll and employee data, including new hires, status changes, pay adjustments, deductions, tax allocations, special payments, and terminations.
• Organize and enter payroll data, coordinate with cross-functional team members, and ensure payrolls are completed accurately and on time.
• Send pre-process reports for client approval when needed, then approve and submit payroll on the client’s behalf.
• Protect confidential client and employee information and follow company policies and procedures.
• Continue developing knowledge of HR practices, payroll technology, and software, and contribute to process and service improvements.

Benefits

• Competitive medical, dental, and vision insurance plans.
• FSA/HSA account options.
• Paid Time Off (PTO).
• 401(k) employer matching program.
• Tuition reimbursement and continuing education opportunities.
• Supplemental insurance options for life, AD&D, short-term disability, long-term disability, and critical illness.
• Bonuses for helping with business development leads.
• Long-term job stability, work-life balance, and opportunities for career growth and upward mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree