Client Account Manager

Payroll Solutions•Village of Rib Mountain, WI

About The Position

The Client Account Manager is the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and expertise in the iSolved HCM system. The role requires previous payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment. The position manages client communications and owns questions, cases, and issues through resolution. It assists clients with iSolved HCM and payroll, benefits, timekeeping, and employee questions; supports payroll policy development and application; and stays current on multi-state wage and hour laws, payroll taxes, HCM updates, and applications. The manager collects and maintains accurate payroll and employee data, coordinates with cross-functional colleagues, and helps ensure payrolls are completed accurately and on time. The role may send pre-process reports for client approval, then approve and submit payroll on the client's behalf. It also requires protecting confidential information and continuing to develop payroll, HR, and software knowledge while contributing to service and process improvements.

Requirements

At least two years of payroll processing experience.
Effective oral and written communication skills.
Strong skills with Microsoft Office applications, particularly Excel and Word, and Adobe Flyer.
Proficiency working with payroll data, multi-state wage and hour laws, and HCM functionality.
Excellent customer service and relationship-building skills; professional and approachable when serving multiple diverse work groups.
Strong time-management skills and ability to manage multiple priorities and disruptions while delivering quality, timely service.
Self-starter with the ability to collect and analyze data and solve problems in a fast-paced environment.
Detail-oriented, accurate, and organized.

Nice To Haves

Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification.
Associate's degree in accounting, human resources, or a related field.

Responsibilities

Manage client communications and maintain ownership of client questions, cases, and issues through resolution.
Assist clients with the iSolved HCM system and answer payroll, benefits, timekeeping, and employee questions.
Support the development, updating, and application of payroll policies.
Stay current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and new or enhanced HCM applications to provide guidance.
Collect and maintain accurate payroll and employee data, including new hires, status changes, pay adjustments, deductions, tax allocations, special payments, and terminations.
Organize and enter payroll data, coordinate with cross-functional team members, and ensure payrolls are completed accurately and on time.
Send pre-process reports for client approval when needed, then approve and submit payroll on the client's behalf.
Protect confidential client and employee information and follow company policies and procedures.
Develop knowledge of HR practices, payroll technology, and software, and contribute to process and service improvements.

Benefits

Long-term job stability.
Work-life balance to support raising a family.
Career growth and upward mobility opportunities.
Onsite, hybrid, or remote work arrangements.
Medical, dental, and vision insurance plans.
FSA/HSA account options.
Paid Time Off (PTO).
401(k) employer matching program.
Tuition reimbursement and professional growth opportunities through continuing education.
Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
Bonuses for helping with business development leads.