Client Account Manager
About The Position
The Client Account Manager is the strategic face of Payment Services to clients, representing multiple business channels. The role manages a portfolio of accounts, including account maintenance and growth, profitability, strategic direction, client satisfaction, and contract renewals. The Client Account Manager consults with clients using data analysis, industry education, performance presentations, and recommendations to improve results. This position is also the escalation point for internal and external client issues. The role requires working from a U.S. Bank location three or more days per week.
Requirements
- Associate's degree or equivalent work experience.
- Typically two or more years of client management experience in the payments industry.
- Strong contract negotiation, account management, and project management skills.
- Strong problem-solving and negotiation skills.
- Ability to manage multiple tasks, projects, and deadlines simultaneously.
- Ability to identify and resolve exceptions and interpret data.
- Proven customer service and client relations skills.
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.
- Strong presentation, interpersonal, verbal, and written communication skills.
Responsibilities
- Own and manage a portfolio of client accounts, supporting engagement, retention, and client satisfaction.
- Identify opportunities to expand services and increase account profitability.
- Align Payment Services solutions with clients’ business objectives and serve as a trusted advisor.
- Analyze client performance data and translate insights into actionable recommendations.
- Present performance results and strategic recommendations to clients.
- Educate clients on payment industry trends, best practices, and emerging opportunities.
- Develop and execute account strategies that support long-term client success.
- Manage contract renewals and support negotiations to achieve mutually beneficial outcomes.
- Serve as an escalation point for internal and external client issues.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability insurance.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holidays.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase program.
- Pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
