Client Account Manager

Payroll Solutions•Wausau, WI

About The Position

The Client Account Manager is the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and expertise with the iSolved HCM system. The role requires prior payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment. The position is full-time, based in Baraboo or Wausau, Wisconsin, and operates during normal business hours, Monday through Friday, 8 a.m. to 5 p.m. Onsite work is preferred, with hybrid and remote arrangements available.

Requirements

At least two years of payroll processing experience.
Effective oral and written communication skills.
Strong skills with Microsoft Office applications, particularly Excel and Word, and Adobe Flyer.
Proficiency working with payroll data, multi-state wage and hour laws, and HCM functionality.
Excellent customer service and relationship-building skills, with a professional and approachable manner and the ability to serve diverse work groups.
Strong time-management skills and the ability to handle multiple priorities and disruptions while maintaining quality and timely service.
Ability to work independently, collect and analyze data, and solve problems in a fast-paced environment.
Detail-oriented, accurate, and organized.

Nice To Haves

Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification.
Associate's degree in accounting, human resources, or a related field.

Responsibilities

Manage client communications and take ownership of client questions, cases, and issues through resolution.
Support clients using the iSolved HCM system and answer payroll, benefits, timekeeping, and employee questions.
Support the development, updates, and application of payroll policies.
Stay current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and new or enhanced HCM applications to provide guidance.
Collect and maintain accurate payroll and employee data, including new hires, status changes, pay adjustments, deductions, tax allocations, special payments, and terminations.
Organize and enter payroll data, coordinate with cross-functional team members, and ensure payrolls are completed accurately and on time.
Send pre-process reports for client approval when needed, then approve and submit payroll on the client's behalf.
Protect confidential client and employee information and follow company policies and procedures.
Develop knowledge of HR practices, payroll technology, and software, and contribute to process and service improvements.