Client Account Manager

ZayZoon

9d • Remote

About The Position

ZayZoon is hiring a Client Account Manager to serve as a trusted partner to a portfolio of its largest and most complex clients. The role involves learning each client's business, people, and goals, and helping them get the most value from ZayZoon's employee financial wellness platform. The position has ownership of client accounts and contributes to developing how ZayZoon manages and grows client relationships.

The Client Account Manager advises high-value clients, supports adoption and account growth, leads business reviews, resolves complex issues, and represents client feedback to internal teams. The work supports client retention and helps more employees access earned wages when needed. ZayZoon is fully remote and hires across Canada and the U.S.

Requirements

• At least 2 years of experience in a client-facing role involving relationship building, account growth, and helping clients get more value from a product.
• Experience managing a book of clients, identifying upsell opportunities, and working with internal teams to solve problems.
• A track record of creating and running adoption plans that produced measurable results.
• Ability to turn data into clear, practical recommendations for clients.
• Judgment to balance urgent client needs with longer-term growth work.
• Comfort using AI tools and curiosity about finding new ways to work more efficiently.
• Familiarity with CRM and ticketing tools such as HubSpot, Intercom, or Jira.

Responsibilities

• Advise a portfolio of high-value clients, connecting ZayZoon’s offerings to their business goals and employee needs.
• Identify opportunities to increase client usage and long-term value, and create plans to grow accounts.
• Lead business reviews and planning sessions with decision makers to review results, recognize progress, and identify next steps.
• Manage complex client issues, including support queries and escalations, coordinating internal teams and following through until resolved.
• Share client feedback with Sales, Product, Marketing, and Customer Care; test new offerings and help improve internal processes.
• Build lasting partnerships that support client retention, account health, and success stories.
• Share effective practices, maintain team resources, run training sessions, and improve workflows.

Benefits

• Flexible time off, with a maximum of 5 weeks of vacation.
• Medical, vision, and dental benefits for full-time employees from their first day.
• Increased mental health coverage.
• Wellness stipend.
• Inclusive parental leave top-up.
• Earned wage access.
• Real-time market salary data.
• Supportive culture for lifelong learners.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed