Client Account Manager

Payroll Solutions•Baraboo, WI

6d•Hybrid

About The Position

The Client Account Manager serves as the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and expertise with the iSolved HCM system. The role requires prior payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment. The Account Manager manages client communications and owns questions, cases, and issues through resolution. They assist clients with iSolved HCM and questions about payroll, benefits, timekeeping, and employees; support payroll policy development and updates; and provide guidance on compliance and HCM changes. They collect and maintain accurate payroll and employee data, coordinate with cross-functional team members, and ensure payrolls are completed accurately and on time. When needed, they send pre-process reports for client approval, then approve and submit payroll on the client's behalf. The role also requires protecting confidential client and employee information and contributing to process and service improvements while developing knowledge of HR practices, payroll technology, and software. This is a full-time position based out of the company's home office in Baraboo, Wisconsin. The normal schedule is 8 a.m. to 5 p.m., Monday through Friday. Onsite work is preferred, with remote and hybrid arrangements available.

Requirements

At least two years of payroll processing experience.
Effective oral and written communication skills.
Strong Microsoft Office skills, particularly Excel and Word, and skills using Adobe Flyer.
Proficiency working with payroll data, multi-state wage and hour laws, and HCM functionality.
Excellent customer service and relationship-building skills; professionalism and approachability when serving multiple diverse work groups.
Strong time management skills and the ability to manage multiple priorities and disruptions while delivering quality, timely service.
Self-starter with the ability to collect and analyze data and solve problems in a fast-paced environment.
Detail-oriented, accurate, and organized.

Nice To Haves

Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification is desirable.
Associate's degree in accounting, human resources, or a related field is preferred.

Responsibilities

Manage communication with assigned clients and maintain ownership of client questions, cases, and issues through resolution.
Assist clients with the iSolved HCM system and answer questions about payroll, benefits, timekeeping, and employees.
Support payroll policy development, updates, and application.
Stay current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and new or enhanced HCM applications to provide guidance.
Collect and maintain accurate payroll and employee data, including new hires, status changes, pay adjustments, deductions, tax allocations, special payments, and terminations.
Organize and enter payroll data, coordinate with cross-functional team members, and ensure payrolls are completed accurately and on time.
Send pre-process reports for client approval when needed, then approve and submit payroll on the client's behalf.
Protect confidential client and employee information and follow company policies and procedures.
Continue developing knowledge of HR practices, payroll technology, and software, and contribute to process and service improvements.

Benefits

Long-term job stability and work-life balance.
Onsite, hybrid, or remote work arrangements.
Medical, dental, and vision insurance plans.
FSA/HSA account options.
Paid time off (PTO).
401(k) employer matching program.
Tuition reimbursement and professional growth opportunities through continuing education.
Supplemental life, AD&D, short-term disability, long-term disability, and critical illness insurance options.
Bonuses for helping with business development leads.
Opportunity for upward mobility and career growth.