ADMIN-GEN - Client Retention Coordinator - Temporary

Asian Counseling and Referral Service•Seattle, WA

84d•$65,100 - $70,900•Hybrid

About The Position

Asian Counseling and Referral Service (ACRS) is seeking a full-time, temporary Client Retention Coordinator for its Administrative Services department. The coordinator leads agency-wide planning, communication, and implementation of client retention efforts related to Medicaid requirements and redetermination timelines. The role coordinates next steps across programs, departments, and community partners to help clients maintain coverage through outreach, eligibility navigation, resource connection, compliance support, and strategic case coordination. The coordinator serves as a subject matter resource on Medicaid eligibility and redetermination requirements, supports clients in understanding qualifying activities and documentation requirements, and helps ensure timely eligibility redeterminations and continuity of access to services. The position is grant-funded through December 31, 2026; continuation beyond that date depends on available funding and approval of an extension. The position is hybrid, with approximately 90% of work performed remotely and 10% on-site at the ACRS Main Office. The stated schedule is Monday through Friday, with no weekend work. The on-site environment has a moderate noise level.

Requirements

Bachelor's degree and at least two years of experience in project management and direct client services; or a high school diploma or equivalent and at least five years of experience in project management and direct client services.
Demonstrated ability to navigate complex public systems, including government portals and enrollment processes, to resolve client cases and secure outcomes.
Ability to communicate effectively with people from diverse backgrounds and perspectives.
Strong customer service skills emphasizing empathy, compassion, understanding, and patience.
Ability and commitment to maintain confidentiality.
Exceptional follow-through and attention to detail.
Strong analytical and critical-thinking skills.
Excellent verbal and written communication skills.
Documentation and reporting skills.
Ability to use a computer and Microsoft Office, with at least intermediate skills in Excel and Word.
At least intermediate skills in Adobe Acrobat, particularly InDesign, and other relevant word-processing, calendaring, email, and data-entry software.
Proficiency navigating Learning Management System (LMS) platforms.
Ability to research and perform tasks efficiently using the internet.
Reliable transportation.
If using a personal or agency vehicle for job duties, a valid driver's license and insurability under ACRS's auto policy are required; personal-vehicle use also requires current auto insurance.
Follow agency policies and procedures outlined in the Employee Handbook.
Demonstrate cultural humility and respect and sensitivity when working with individuals from diverse cultural, racial, linguistic, and socioeconomic backgrounds.
Maintain a welcoming and professional attitude and contribute to a safe, inclusive environment aligned with the agency's equity, inclusion, diversity, and belonging values.

Nice To Haves

A bachelor's degree focused on business administration, human or social services, public administration, law, or project management is preferred.

Responsibilities

Lead the planning, organization, and coordination of client retention activities across internal programs and external partners.
Coordinate timely client outreach, eligibility support, documentation compliance, and continuity-of-coverage efforts.
Serve as a subject matter resource on Medicaid eligibility and redetermination requirements.
Track and analyze outreach, placements, compliance, and outcome data, and provide regular reports to leadership on program status and risks.
Participate in community coalitions and partner convenings.
Identify and contact clients who may be subject to new Medicaid requirements.
Conduct individual screenings to determine eligibility or exemptions, including disability, caregiving, or pregnancy exemptions.
Provide culturally responsive education about requirements, timelines, and reporting expectations.
Support clients in completing timely eligibility redeterminations under the new six-month schedule.
Maintain accurate records of client interactions, eligibility status, and engagement.
Help clients collect, organize, and submit required activity documentation.
Track deadlines, coordinate with internal staff, and follow up with clients to prevent noncompliance or coverage loss.
Monitor client compliance status and escalate issues as needed.
Develop and maintain a database of qualifying activities, including employment, training, education, and community service.
Match clients with appropriate opportunities based on their skills, needs, and eligibility.
Coordinate with external partners, including community organizations and workforce programs.
Support client onboarding and help resolve barriers to participation.
Attend agency, program, and team meetings, in-service trainings, and supervision.

Benefits

ACRS-paid employee-only HMO/Virtual Plus medical benefits, with additional plan options covered from 75% to 85%.
Dental and vision insurance available at minimal cost.
ACRS-paid life, AD&D, and long-term disability insurance beginning on or coinciding with the date of hire.
Employer-paid ORCA card and vanpool program.
Free on-site parking at the Main Office.
Six hours of sick leave accrued monthly from day one and usable once accrued.
Thirteen paid holidays annually.
IT equipment provided, with telecommuting reimbursement available.
Eligibility for a 403(b) retirement savings account.
Simplified Employee Pension available after two years.
Employee Assistance Program.