Admin Coordinator, Temporary
About The Position
Vynca is hiring a temporary Admin Coordinator, internally titled Intake Coordinator, to support its ECM Sales/Marketing and Clinical Outreach Specialists teams with organizing and enrolling patients in its programs. The role helps facilitate patient enrollment by building positive relationships with teams, patients, and families, and may include direct outreach to potential clients to explain Vynca’s offerings and support enrollment. The position is a 1099 contract assignment with the possibility of conversion to full-time employment. Applicants are being considered only from Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, and Washington. The role involves intake and admission support, patient status assessment, insurance eligibility checks, administrative recordkeeping, and coordination across sales, outreach, care delivery, and revenue cycle management. The Intake Coordinator documents enrollment-related interactions in an operating system, participates in team and census meetings, meets departmental KPIs, and responds to incoming calls and emails. Work with patients and clients may be remote and/or in person. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time, with the possibility of evenings and weekends.
Requirements
- At least 2 years of intake or admission experience in a high-call-volume environment.
- CMA/CCMA certificate issued by a recognized group.
- Prior experience in a remote role and a quiet, secure workspace to ensure member privacy.
- Able and willing to work Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time, with the possibility of evenings and weekends.
- Strong understanding of cultural competency with the target population.
- Excellent oral and written communication skills.
- General computer skills, working knowledge of the internet, and ability to independently learn and use Google Suite and Salesforce.
- Project development skills and ability to work independently.
Nice To Haves
- At least 2 years of experience in palliative care, home health, hospice, hospital discharge planning, or case management.
- At least 2 years of experience working within or directly with one or more large safety-net hospitals in the region.
- Medical or business office education or training.
- Training or experience as or alongside social workers, nurses, medical assistants, chaplains, medical scribes, or others that demonstrates fluency in clinical language and settings.
- Bilingual English/Spanish.
Responsibilities
- Facilitate intake and admission for incoming patients, and assist with outreach when needed.
- Provide accurate and ongoing assessment of patient status during admission.
- Maintain databases, logs, census sheets, resource and contact lists, schedules, and other department-specific information sheets.
- Complete insurance eligibility checks and assign clients to the Clinical Outreach Specialist.
- Work cross-functionally with sales, outreach, care delivery, and RCM to facilitate the enrollment workflow.
- Maintain enrollment-process documentation by recording interactions in an operating system.
- Participate in staff, census, and other meetings, including weekly meetings with the Outreach Team.
- Meet or exceed established departmental KPIs.
- Answer incoming calls and emails.
- Assume other duties in support of organizational needs.
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What This Job Offers
Education Level
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