Client Representative - Law Firm

Kovitz Shifrin Nesbit•Indianapolis, IN

2d•Onsite

About The Position

Kovitz Shifrin Nesbit (KSN), a leading law firm based in Illinois, is seeking a Client Representative for its Indianapolis, Indiana location. The role works with homeowners, property managers, attorneys, and other parties to facilitate payments, manage collections, and resolve outstanding accounts. It involves preparing demand letters and other documentation, coordinating case-related work, and keeping clients’ needs in focus while managing multiple priorities and deadlines. This is a non-exempt, in-office position with business hours of 8:30 a.m. to 4:30 p.m., Monday through Friday, and a 35-hour workweek. The starting hourly rate is $27.47, contingent upon the candidate’s level of legal experience. KSN offers a full benefits package, including medical, dental, and vision coverage, a medical expense reimbursement plan, disability and life coverage, additional voluntary insurance options, and a retirement plan for eligible employees. KSN is an equal opportunity employer and is committed to providing reasonable accommodations. Employees must be legally authorized to work in the United States; KSN participates in E-Verify. Employment is at-will, and this job description does not guarantee employment for a specific duration.

Requirements

At least 2 years of administrative office experience.
Strong organizational skills, attention to detail, and accuracy.
Excellent verbal, written, and interpersonal communication skills, including professional telephone etiquette.
Ability to work as part of a team and independently, prioritize, multitask, and manage time effectively in a fast-paced environment.
Ability to analyze basic legal documents and learn the firm’s software.
Ability to coordinate communication and workflows.
Proactive problem-solving ability and strong analytical skills.
Typing speed of 50 or more words per minute with at least 90% accuracy.

Nice To Haves

Project management skills.
Post-secondary education.
Intermediate experience with Microsoft Office, including Outlook, Word, and Excel.
Experience with Adobe Acrobat.

Responsibilities

Prepare demand letters, notices, and documentation.
Communicate with attorneys, homeowners, board members, property managers, and other parties.
Respond to and resolve requests or issues reported by clients and third parties.
Provide customer service to clients and management companies.
Docket appropriate dates and details and follow up in a timely manner.
Maintain clear, organized notes documenting daily account activity in the firm database.
Enter billing for services and expenses incurred.
Process payments received from debtors and third parties.
E-file court documents.
Assist attorneys with preparing files for court hearings.
Complete mail service for lawsuits.
Perform other duties as assigned.