Client Relationship Manager (Onsite in Orlando, Florida)

Pitney Bowes • Orlando, FL

11d • Onsite

About The Position

Pitney Bowes is hiring for a full-time Client Relationship Manager in Orlando, Florida at our Presort Services facility. Your annual salary will be $60,000. As part of our commitment to a flexible work schedule, this role does not have a set amount of vacation per year. Your schedule will be Monday through Friday from 9:00AM to 6:00PM EST. You are a result driven contributor who can manage all client activity while helping our customers receive the maximum results on their mailing campaigns in accordance with USPS regulations. You are a Performance-driven team player who possesses clear verbal and written communications skills and who can be relied upon to exercise sound judgement when managing the expectations of our internal and external clients.

Requirements

• A minimum of 3+ years of applicable work experience
• Ability to develop and grow long-term client relationships
• Strong communication and negotiation skills including the ability to adapt style as needed
• Computer skills using Microsoft Office
• Ability to make sound decisions with the information at hand
• Ability to organize, prioritize and handle multiple work assignments with frequent interruptions
• Detail oriented a must
• Excellent verbal, written and interpersonal communication skills
• Effective listening skills

Nice To Haves

• Obtain within the first year of employment and maintain MDP (Mail Design Professional) Certification

Responsibilities

• Manage and build client relationships with small to medium clients to encourage new and repeat business opportunities
• Develop and facilitate the proposal process for assigned clients including budget and pricing development, proposal writing, contract negotiations and other client services
• Manage Pitney Bowes Presort Services’ relationship with assigned clients by actively preventing issues
• Notify client's senior management and/or Pitney Bowes Presort Services management of issues or changes required to enhance and maintain client retention
• Provide in-depth analysis and presentations to senior level management
• Actively engage representatives of named accounts frequently in person and independently develops client relationships to ensure and maintain client retention
• Analyze and evaluate required reporting to assure volumes, pricing and quality are appropriate and service level requirements are met
• Work with USPS and functional department management and advises and provides recommendations to clients to improve mail quality (i.e. Critical Entry Time, readability, mail piece design, etc.)
• Develop a deep understanding of assigned clients' products and long-term business strategies and identifies additional revenue and business opportunities
• Make recommendations and presents proposals to decision makers to increase revenue and profitability
• Negotiate contract renewals per Pitney Bowes Presort Services established rate card guidelines and obtains signed contracts for existing contracts up for renewal
• Negotiate contract agreements with existing clients that do not have a signed agreement with Pitney Bowes Presort Services to obtain formal agreements
• Prioritize plans and communicate regulatory changes for assigned clients and work with them to execute
• Develop an effective contract strategy that is measured by the preservation and protection of assigned clients
• Determine required contract changes as a result of regulatory changes and negotiate updated contract terms with assigned clients
• Represents Pitney Bowes Presort Services at industry events and tradeshows
• Obtain within the first year of employment and maintain MDP (Mail Design Professional) Certification
• Other duties as assigned

Benefits

• Opportunity to grow and develop your career
• Inclusive environment that encourages diverse perspectives and ideas
• Challenging and unique opportunities to contribute to the success of a transforming organization
• Comprehensive benefits globally (PB Benefits and Wellbeing Programs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed