Relationship Manager - Florida

Grant Street Group•Florida (Remote), FL

3d•Hybrid

About The Position

As a Relationship Manager at Grant Street Group, you’ll play a key role in helping our clients succeed by building deep, lasting partnerships and serving as a trusted bridge between client needs and our internal teams. Grant Street Group is an innovative and rapidly growing software company that supports a variety of clients in specialized financial transactions. Our hosted Software as a Service (SaaS) applications focus on tax collection, electronic payments, bond auctions, and more. We reward teamwork, professional excellence, and individual responsibility. Our company is structured to support strong collaboration across teams, and we care deeply about delivering excellent service to our clients.

Requirements

Currently live in Florida or planning to relocate.
Talent for developing strong, open, and trusting relationships with clients at all levels of an organization.
Enjoy becoming an expert in your clients’ business, organizational structure, key decision-makers, customer base, and important third-party relationships.
Thoughtful and proactive in identifying potential client issues and needs before they become bigger problems.
Communicate clearly and consistently, and can translate client concerns, needs, and feedback into timely, actionable information for internal teams.
Comfortable serving as a trusted escalation point and building relationships strong enough that clients feel confident bringing concerns to you directly.
Motivated to develop a deep understanding of product lines, infrastructure, support structure, development and release cycles, pricing, and fee arrangements so you can advise clients effectively.
Value in-person connections and are comfortable nurturing client relationships through visits and annual events when needed.
Curious about the broader market and interested in understanding competitors, their offerings, and how we can continue to serve clients well.
Expect approximately 50% travel for on-site client visitings, meetings, conferences, and internal events.

Nice To Haves

Southeast Florida residents are preferable based on client location.

Responsibilities

Build deep, lasting partnerships with clients.
Serve as a trusted bridge between client needs and internal teams.
Become an expert in clients’ business, organizational structure, key decision-makers, customer base, and important third-party relationships.
Proactively identify potential client issues and needs before they become bigger problems.
Communicate clearly and consistently, translating client concerns, needs, and feedback into timely, actionable information for internal teams.
Serve as a trusted escalation point, building relationships strong enough that clients feel confident bringing concerns directly.
Develop a deep understanding of product lines, infrastructure, support structure, development and release cycles, pricing, and fee arrangements to advise clients effectively.
Nurture client relationships through visits and annual events.
Understand competitors, their offerings, and how Grant Street Group can continue to serve clients well.