Transformation Manager, Florida

Proximie • Florida, FL

5h • Onsite

About The Position

Proximie is on a mission to improve healthcare by transforming the world’s operating rooms into connected ecosystems of people, devices, and data. Our Intelligence Suite transforms operating room (OR) performance, keeping teams in sync and workflows on track to maximise throughput. Simultaneously our computer vision and AI capabilities capture real-time data and detect surgical events – improving quality of data outputs. The result: ORs are optimised like never before – with predictive analytics and automated notifications ensuring patients and staff are in the right place at the right time. Once practitioners are in the OR, our Surgical Suite enables real-time remote access and creates a secure video record of every procedure; improving training, education, and collaboration. It is an intuitive asset which helps instil a culture of continuous learning, accelerates the adoption of cutting-edge medical devices, and enhances surgical performance across the entire global workforce – improving outcomes and saving lives. Proximie was commercialised in 2019 and is available in over 800 facilities globally. Check out our Founder and CEO Nadine’s Origins Story here: https://www.proximie.com/about-us/

Requirements

• A deep understanding of the US healthcare systems and workflows, ideally with 2+ years' experience in surgical services, operating room management, or perioperative care delivery.
• Experience managing multi-stakeholder relationships across clinical, administrative, and technical teams.
• Demonstrated ability to build credibility with clinical stakeholders.
• Experience in healthcare operations, service delivery, transformation or clinical coordination is highly desirable.
• Excellent time and project management skills, with the ability to manage multiple accounts simultaneously.
• Collaborative team player with cross-functional relationship building skills.
• This is a field-based role requiring regular presence at customer sites. You will spend significant time in operating rooms and clinical environments.
• The ability to travel up to 50% to customer sites across the country is essential.
• Flexible scheduling may be required to accommodate customer needs. This may include working outside of an 8:00AM to 5:00PM workday.
• This role may require you to work evenings, early morning, or weekend shifts as needed to deliver exemplary customer service.

Nice To Haves

• Experience working in or with US healthcare institutions.
• Experience in SaaS, AV, hardware, technical customer-facing roles.
• Proficiency with Windows, Mac OS, Android & iOS platforms.
• Experience working for a scale-up or fast-growth company in the healthcare industry.
• Track record of successful change management or digital transformation projects.
• Experience transitioning from clinical/operational roles into healthcare technology is welcomed.

Responsibilities

• Drive adoption of the Proximie platform within specified accounts to ensure a clear ROI is attained; resulting in renewals and expansions. This includes engaging with clinical, operational, analytical, and technical leaders within those institutions to demonstrate the value that Proximie brings to their organization.
• Achieve strong customer retention rates and drive measurable increases in Proximie product adoption and user satisfaction within your accounts.
• Leading technical product and clinical demonstrations to ensure current utilization and adoption of Proximie users within specified accounts.
• Successfully onboard and train new customers in the utilization of our software.
• Ensure the full utilization of system functionality and efficient workflows, with identification of weaknesses/opportunities for improvement.
• Support live, clinical utilization of the Proximie platform in clinical areas, labs, training sessions, etc.
• Build engagement and value through the platform across divisions and specialties supporting the growth and retention of Proximie customers.
• Ensure the delivery of an exemplary customer experience at all times.
• Work across Proximie to feedback the voice of the customer where relevant to improve our product, service and offering.

Benefits

• Generous annual leave.
• Two “well-being” days per year plus the day off for your birthday.
• “Summer Fridays” – early office closing on Fridays during summer months.
• Annual bonus programme – based on individual contribution.
• Annual stipend of $1,000 to assist with personal development activities.
• Flexible working hours - we trust our people to manage their time and to focus on wider results.
• Opportunities to see the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed