Client Services Administrator (Onsite Orlando, Florida)

Pitney Bowes•Orlando, FL

4d•Onsite

About The Position

Pitney Bowes is hiring an onsite full-time Client Services Administrator at our Orlando, Florida Presort Services facility. Your 1st shift schedule will be Monday through Friday 9:30AM to 6:00PM EST. Your hourly pay range is $23.00 to $25.00 per hour with the possibility of overtime. You are a detail-oriented individual, hard-working contributor who can help the company meet our client service level agreements.

Requirements

Demonstrated minimum of 2 years of customer service experience.
Ability to organize, prioritize and handle multiple work assignments.
Strong knowledge of computer applications, MS Office (PowerPoint, Outlook, Excel, Word) suite of products.
Excellent verbal, written, presentation and interpersonal communications skills.
Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment.

Nice To Haves

Based on client and business need, you must have a flexible schedule to work overtime, which may include weekends.

Responsibilities

Assist in managing and building client relationships with small to medium customers by being proactive in preventing issues.
Communicate with Operations and Client Service personnel daily when issues or challenges arise or are anticipated.
Monitor/review daily client discrepancies and aid in resolution working with the Operations and Client Services team members.
Monitor all QMS (Quality Management System) client services related tasks ensuring the department is in compliance at all times.
Monitor and review client volume activity utilizing proprietary systems or other applications.
Enter and retrieve information using computer systems and applications to create, update records, or obtain information for others.
Prepare client quarterly business reviews, other required presentations and meeting materials when required.
Complete weekly or monthly reports for clients, as necessary.
Assist with weekly invoicing review for customers to ensure timeliness and accuracy.
Provide back-up support in absence of others.
All other duties as assigned.