Client Services Administrator (Onsite Orlando, Florida)

Pitney Bowes • Orlando, FL

5d • $23 - $25 • Onsite

About The Position

Pitney Bowes is hiring an onsite full-time Client Services Administrator at our Orlando, Florida Presort Services facility. Your 1st shift schedule will be Monday through Friday 9:30AM to 6:00PM EST. Your hourly pay range is $23.00 to $25.00 per hour with the possibility of overtime. You are a detail-oriented individual, hard-working contributor who can help the company meet our client service level agreements.

Requirements

• Demonstrated minimum of 2 years of customer service experience.
• Ability to organize, prioritize and handle multiple work assignments.
• Strong knowledge of computer applications, MS Office (PowerPoint, Outlook, Excel, Word) suite of products.
• Excellent verbal, written, presentation and interpersonal communications skills.
• Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment.

Nice To Haves

• Based on client and business need, you must have a flexible schedule to work overtime, which may include weekends.

Responsibilities

• Assist in managing and building client relationships with small to medium customers by being proactive in preventing issues.
• Communicate with Operations and Client Service personnel daily when issues or challenges arise or are anticipated.
• Monitor/review daily client discrepancies and aid in resolution working with the Operations and Client Services team members.
• Monitor all QMS (Quality Management System) client services related tasks ensuring the department is in compliance at all times.
• Monitor and review client volume activity utilizing proprietary systems or other applications.
• Enter and retrieve information using computer systems and applications to create, update records, or obtain information for others.
• Prepare client quarterly business reviews, other required presentations and meeting materials when required.
• Complete weekly or monthly reports for clients, as necessary.
• Assist with weekly invoicing review for customers to ensure timeliness and accuracy.
• Provide back-up support in absence of others.
• All other duties as assigned.

Benefits

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed