Client Relationship Manager (Major Accounts - Electric)

UGI Corporation•Wilkes-Barre, PA

56d

About The Position

UGI Utilities, Inc. is seeking a Client Relationship Manager to profitably add new large commercial and industrial customers to the distribution system. This role involves managing a portfolio of large customers, focusing on maintaining and increasing current sales and margins. The position also seeks to identify and capitalize on margin opportunities by integrating new technologies such as electric vehicle charging stations, LED lighting, microgrids, smart grids, and electric storage. The Client Relationship Manager will also manage and coordinate large new business projects.

Requirements

Knowledge of UGI’s tariffs, transportation policies, and billing for large customers.
Knowledge of electric equipment, new technologies, and general industry knowledge.
Knowledge of UGI systems, including SAP CRM, ESRI, and DOJM work management.
General knowledge of UGI Capital project authorization process, environmental issues, ROW, municipal/highway permitting, and other construction-related knowledge.
Well-organized with excellent analytical skills.
Professional selling skills or experience in technical energy-related sales or strong technical aptitude.
Strong communication skills.

Nice To Haves

Bachelor’s Degree, with a preference for a degree in Electrical Engineering
3+ years preferred energy industry experience
Work experience in project management and related technical knowledge.

Responsibilities

Manage a portfolio of existing large customers, serving as their primary contact for rate, billing, and infrastructure discussions.
Administer the Electric New Business Line Extension process, including the use of the Electric Engineering Services agreement, Line Extension Agreement, tracking annual revenue requirements, and collecting under-collected revenue.
Conduct regular audits of the Electric Utility Department's largest customers.
Serve as the primary contact for power quality issues, collaborating with the Electric Meter Shop to install and analyze data logging devices.
Maximize sales and margins for existing customers by recommending increased production, sustainability measures, EE&C incentives, and new technologies.
Promote Electric-specific initiatives, such as the LED lighting conversion program.
Add new large commercial and industrial customers to the distribution system by evaluating expected electric loads and preparing formal load sheets for Electric Operations.
Evaluate revenue streams to ensure profitability according to the Tariff and collaborate with Operations and Engineering to manage the design and installation of large new business projects.
Identify and obtain new margin opportunities through new technologies, evaluating utility transmission and distribution infrastructure, and HVAC opportunities including associated electric equipment like microgrids, smart grids, vehicle charging stations, and electric storage.
Evaluate associated natural gas-fired equipment such as fuel cells, emergency generators, and carbon/methane capture technology.
Establish and maintain relationships with key specifiers, including architects, engineers, contractors, and developers, to secure electric projects.
Become active in industry/professional organizations to develop relationships and serve as a technical resource.
Provide support to Rates by completing monthly customer rate analysis for existing customers.
Handle billing inquiries, rate analyses, and complaints for existing customers as needed.