Client Relationship Director

Freeman•Dallas, TX

1d•Hybrid

About The Position

The Client Relationship Director owns audio visual (AV) client relationships and oversees project execution for medium to large accounts. The role focuses on growing and renewing business while delivering events on budget and ensuring accurate billing. It develops relationships with new and existing accounts, coordinates internal teams to achieve clients’ visions, and partners with operations at AV branches from the first proposal through final invoicing and collections. At this level, the role leads accounts with standard decision-making authority, works on complex accounts with fewer lines of business, and requires a solid, demonstrated understanding of the AV industry. The position is eligible for a hybrid schedule based out of Dallas, Texas, and requires 25% to 50% travel.

Requirements

5–8+ years of relevant industry experience, including managing and coordinating projects and on-site event experience.
Demonstrated experience leading accounts in the AV or events industry.
A high school diploma or equivalent with relevant work experience is required.
Demonstrated understanding of the audio visual industry across all aspects of the role.
Working knowledge of Microsoft Office Suite and internet applications.
Excellent customer service skills.
Excellent verbal communication skills, including the ability to present information and respond to questions from clients, customers, and the general public.
Accuracy and the ability to prioritize competing deadlines.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Strong drive for personal growth and commitment to succeed.

Nice To Haves

Bachelor's degree preferred.
Experience with Salesforce and Workfront.

Responsibilities

Develop and maintain relationships with new and existing internal and external clients, expanding client and enterprise relationships.
Monitor, grow, and upsell existing and new business, including selling products and services beyond existing contracts.
Re-sign existing business and lead renewal conversations.
Coordinate proposal requests, deliver presentations as needed, and follow up to support successful sales closure.
Update Salesforce and other company platforms throughout the sales process.
Address customer complaints promptly and maintain open client communication throughout the event lifecycle.
Support pre-sale activities, including proposal preparation, gathering information for accurate estimates, assessing event scope and scale, and identifying preliminary team roles.
Attend account team and pre-production meetings and conduct site inspections as required.
Oversee AV project execution and coordinate team efforts to achieve the client's vision.
Review orders with project managers and branch personnel for accuracy and quality control.
Monitor departments to ensure deliverables are completed and deadlines are met.
Maintain communication between sales and operations teams at AV branches.
Attend events to support maximum customer satisfaction.
Manage job costs while maintaining quality by reviewing reports, identifying savings, and considering price increases.
Achieve budgeted event costs and engage business continuity resources for margin adjustments when needed.
Manage budget updates for scope changes and additional billing while ensuring profitability.
Manage contracts, ensure terms are met, address issues promptly, and understand contract terms, including advanced and approved payment terms.
Ensure invoices are accurate and issued on time, complete final billing and invoicing during post-event close-out, and work to avoid accruals.
Follow up on outstanding invoices and work with finance to resolve payment issues.