Client Relations Specialist

Hilton Grand Vacations • Waikoloa, HI

3d

About The Position

As a Client Relations Specialist, you will help ensure clients have a smooth, accurate, and compliant contract experience. You will review and validate sales contracts, support clients throughout the closing process, notarize documents, and work with internal teams to resolve discrepancies. The role also involves helping new owners understand their paperwork and contracts, following up to obtain missing documentation or funds, and providing professional, courteous service to clients, owners, and guests in accordance with HGV’s standards.

The sales center operates seven days a week. Shifts vary between 8:30 a.m. and 7:30 p.m. Hilton Grand Vacations describes itself as a leading vacation ownership company focused on helping Owners and Guests make their vacations memorable. The company states that it is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities during the application and interview process and in performing essential job functions.

Requirements

• High school diploma or GED.
• Valid Notary License or ability to acquire one.
• At least 1 year of customer service work experience.
• Ability to work a flexible schedule that includes evenings, weekends, and holidays.
• Ability to calculate figures and amounts, including commissions, proportions, and percentages.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Ability to effectively resolve customer service issues.

Nice To Haves

• At least 1 year of experience with notary contract documents.
• Timeshare or vacation ownership experience.
• At least 1 year of administrative or clerical work experience.
• Associate's degree, college diploma, or Cepeg.

Responsibilities

• Ensure new owners understand their paperwork and contracts.
• Partner with Corporate Contracts to process client paperwork accurately and efficiently.
• Provide notary services and present other legal documents to complete contracts.
• Follow up with Corporate Contracts regarding client paperwork and support sales in owner contract fulfillment and communication.
• Manage customer follow-up by obtaining missing or incomplete documentation or funds needed to close transactions.
• Follow quality assurance directives and standard operating procedures.
• Provide professional and courteous service to new Hilton Grand Vacations clients, owners, and guests in accordance with company standards.
• Maintain professionalism in actions and appearance.

Benefits

• Hourly pay of $33.65 per hour.
• Medical, dental, and vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Generous paid time off program.
• Paid sick days.
• Paid parental leave.
• Team Member benefits and discount travel programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED