Client Relations Specialist

Gradient Inc•Clackamas, OR

9d•Onsite

About The Position

Gradient is seeking a Client Relations Specialist to support its compliance team with administrative and back-of-house work. The role involves working with clients to understand their needs, explain regulatory concepts, and offer solutions that help protect their operations. The specialist communicates with drivers, client representatives, third-party partners, employees, and vendors, supporting compliance and accuracy across processes. The position is based at 9111 SE Saint Helens Street, Clackamas, Oregon, and is scheduled Monday through Friday, 8 a.m. to 5 p.m., with occasional overtime required. Pay is $25.07 per hour.

Requirements

High school diploma or some college.
Excellent written and verbal communication skills.
Strong proficiency in Microsoft Office Suite.
Aptitude for learning new software.
At least 2 years in a client-facing support or account manager role.
Ability to pass a background check and drug test, including THC.
Reliable self-starter with strong follow-through, prioritization, and time-management skills.
Ability to build relationships, learn by doing, and support clients and colleagues.

Responsibilities

Foster and sustain client relationships through consistent communication and outstanding customer service.
Stay informed about regulatory concepts and communicate this information to clients.
Proactively identify client needs and offer solutions.
Communicate with clients, employees, partners, and vendors via phone, email, and fax.
Participate in ongoing learning and training opportunities.
Provide essential administrative and back-of-house support to the compliance team.
Help ensure compliance and accuracy in processes involving drivers, client representatives, and third-party partners.