Client Relations Specialist

Lowenstein Sandler•Washington, DC

6d•$75,000 - $85,000•Onsite

About The Position

The Client Relations Specialist serves as a highly visible, interactive brand ambassador and front-line representative for Lowenstein Sandler. The role focuses on building relationships with clients and guests by delivering a high level of customer service and a positive, memorable experience. The position is based in the Washington, DC office and is in-office, full-time, Monday through Friday, from 9:00 AM to 5:30 PM, with flexibility required. No travel is required. The role also provides reception and secretarial support to attorneys and staff. Duties include managing calls and visitors, coordinating conference rooms and meeting needs, preparing correspondence and legal documents, handling office equipment and deliveries, opening client matters, and entering attorney time. The successful candidate is expected to maintain reliable attendance, act professionally and congenially, and adapt to changes in daily work.

Requirements

At least 5 years of reception experience.
Typing speed of at least 50 words per minute.
Proficiency with Microsoft Word and Outlook, including email and calendar functions.
Excellent verbal communication skills.
Well-developed, professional interpersonal skills and the ability to interact effectively with people.
Client-service orientation and ability to work in a team environment.
Strong organizational and time-management skills.
Flexibility required for the stated schedule.

Nice To Haves

Law firm experience preferred.

Responsibilities

Direct telephone calls to appropriate attorneys and staff.
Meet and greet clients and visitors in the reception area and provide appropriate information.
Maintain a log of visitors.
Schedule conference room use with online conference room booking software.
Arrange necessary technology, room setup, and food for events or meetings held in conference rooms.
Maintain a neat and clean lobby and reception area.
Maintain reliable attendance.
Type correspondence.
Provide coverage to attorneys when assigned secretaries are out of the office or when workflow requires or permits.
Maintain a professional demeanor and congenial attitude with legal staff, clients, vendors, and other visitors.
Perform general secretarial duties as requested.
Answer office telephones professionally, take messages, and forward calls to appropriate parties.
Draft and revise routine correspondence and documents.
Prepare correspondence, reports, memoranda, and legal documents from handwritten notes, transcribing equipment, drafts, or oral instructions.
Operate printers, facsimile machines, photocopiers, and PDF scanners, and ensure equipment is ready for use.
Enter important dates on the office calendar.
Prepare Federal Express, UPS, USPS, and courier packages and arrange pickup and delivery.
Create new client matter accounts, including conflict checks, intakes, retainer letters, and file opening.
Enter attorneys' time.
Accept and incorporate change into the daily work environment.
Clarify tasks and confirm understanding.