Client Relations Specialist

Hilton Grand Vacations • Waikoloa, HI

3d

About The Position

As a Client Relations Specialist, you will help ensure each client's contract experience is smooth, accurate, and compliant. You will review and validate sales contracts, support clients throughout the closing process, and notarize documents to certify their authenticity. You will collaborate with internal teams to resolve discrepancies promptly while providing professional, friendly service that builds trust and confidence in every transaction.

The Sales Center operates seven days a week. Shifts vary between 8:30 a.m. and 7:30 p.m. This role supports new owners in understanding paperwork and contracts, coordinates client paperwork with the Contracts team, provides notary services, and follows up on missing documentation or funds to close transactions. Service must meet HGV's standards for integrity, quality, and professionalism.

Hilton Grand Vacations is a vacation ownership company whose Team Members help Owners and Guests make their vacations memorable. The company states that it is an equal opportunity employer and provides reasonable accommodations to individuals with disabilities during the hiring process and employment.

Requirements

• High school diploma or GED.
• Valid Notary License or ability to acquire a license.
• At least 1 year of customer service work experience.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to calculate figures and amounts involving commissions, proportions, and percentages.
• Ability to interpret instructions provided in written, oral, diagram, or schedule form.
• Ability to effectively resolve customer service issues.

Nice To Haves

• At least 1 year of experience with notary contract documents.
• Timeshare or Vacation Ownership experience.
• At least 1 year of administrative or clerical work experience.
• Associate's degree, college diploma, or equivalent.

Responsibilities

• Help new owners understand their paperwork and contracts.
• Partner with the Contracts team to process client paperwork accurately and efficiently.
• Provide notary services to guests and new owners and present other legal documents needed to complete contracts.
• Follow up with Corporate Contracts regarding client paperwork and support sales in owner contract fulfillment and communication.
• Manage customer follow-up to obtain missing or incomplete documentation or funds needed to close transactions.
• Follow quality assurance directives and standard operating procedures.
• Provide professional and courteous service to new clients, owners, and guests in accordance with HGV standards of integrity, quality, and service.
• Exhibit professionalism in actions and appearance.

Benefits

• Medical insurance from Day One.
• Dental insurance from Day One.
• Vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Paid time off program.
• Paid sick days.
• Paid parental leave.
• Discount travel programs.
• Other Team Member benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED