Client Relations Specialist

Tax Relief Advocates • Irvine, CA

9h • Onsite

About The Position

The Client Relations Specialist handles escalated client calls, answers questions about case status, resolves complaints, and works with the case team to address problems and keep clients on track. The role listens to client concerns, offers solutions to improve the client experience, collaborates across departments to support timely case progression, and communicates opportunities and concerns to management for continuous improvement.

This is a full-time, on-site position in Irvine, California, within the Client Relations department. The hourly rate is $23.00, and the position is also eligible for variable commission. Typical monthly commission earnings have ranged from approximately $350 to $800; actual earnings vary by performance and are not guaranteed.

Requirements

• High school diploma or equivalent.
• Previous customer service experience, especially in a role handling escalations.

Nice To Haves

• CRM experience.

Responsibilities

• Listen to clients and identify concerns and issues surrounding their cases.
• Find and offer solutions that enhance the client experience and keep cases moving smoothly.
• Collaborate with other departments to meet client expectations and ensure timely case progression.
• Communicate opportunities and areas of concern to management for continuous improvement.

Benefits

• Career advancement opportunities at a rapidly expanding company.
• A supportive culture that values collaboration and continuous learning.
• Commission eligibility in addition to the hourly wage; commission earnings are variable and not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED