Summer Camp Client Relations Specialist

Yes Usa • Miami, FL

1d • Onsite

About The Position

The Client Relations Specialist, also known as the Chaperone Coordinator, is a key leadership support role responsible for overseeing all aspects of the chaperone experience within the YES USA program. This position acts as the main point of contact between chaperones and program leadership, ensuring chaperones are well-informed, supported, aligned with program expectations, and satisfied throughout their engagement. Working collaboratively with the Center Director and Activity Team, the Chaperone Coordinator facilitates clear communication, proactive problem-solving, and maintains a high standard of customer service, while also contributing to the overall operational and residential responsibilities of the program.

Requirements

• Experience in youth programs, summer camps, education, or customer service roles.
• Strong interpersonal and communication skills.
• Legal authorization to work in the United States.

Nice To Haves

• Bachelor’s Degree
• Experience managing groups, stakeholders, or client relationships

Responsibilities

• Serve as the primary point of contact for all chaperones throughout the program.
• Build strong, professional relationships that foster trust, cooperation, and alignment.
• Ensure chaperones understand program structure, expectations, policies, and daily operations.
• Act as a bridge between chaperones and staff, ensuring clear and consistent communication.
• Proactively identify and address concerns before they escalate.
• Assist in preparing welcome materials and onboarding information for chaperones.
• Support arrival logistics, including check-in, housing assignments, and orientation schedules.
• Assist the Center Director with conducting chaperone orientations.
• Ensure all chaperones are properly briefed on daily schedules, student supervision expectations, emergency procedures, and communication protocols.
• Conduct daily check-ins or meetings with chaperones to review schedules and updates, address questions or concerns, and communicate changes to excursions or activities.
• Ensure chaperones are informed of meeting points, timing, and program adjustments.
• Coordinate with the Activity Manager and Assistant Activity Manager to relay updates.
• Act as a support presence during excursions and on-campus activities.
• Ensure chaperones understand their roles during outings and student supervision expectations.
• Assist in resolving issues involving chaperones, students, or staff in real time.
• Support communication between chaperones and Activity Leaders when needed.
• Reinforce expectations for chaperones regarding student safety, discipline, and accountability.
• Support consistent supervision standards across all groups.
• Step in when additional supervision support is needed.
• Serve as the first responder for chaperone concerns, complaints, or special requests.
• Address issues related to housing, schedules, student concerns, and program logistics.
• Escalate critical issues to the Center Director when necessary.
• Maintain a calm, solution-oriented approach at all times.
• Collect ongoing feedback from chaperones (formal and informal).
• Identify trends, gaps, or opportunities for improvement.
• Provide daily updates to the Center Director on chaperone sentiment and concerns.
• Assist in implementing adjustments to improve satisfaction and program flow.
• Assist with residential operations, including room check-ins and inspections, student and chaperone housing concerns, and evening supervision support.
• Help maintain a safe, clean, and organized residential environment.
• Support chaperones with questions, room access issues, and general needs.
• Assist the Center Director with daily operational tasks as needed.
• Help maintain records related to chaperone communication and concerns.
• Support coordination across departments (activities, residential, admin).
• Assist with documentation, reporting, and program logistics.
• Act as an extension of the Center Director in daily operations.
• Step into other roles when needed (activities, supervision, logistics).
• Support staffing gaps and high-demand periods.
• Be available outside standard hours when necessary to support chaperones and program needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level