Client Relations Specialist

Paradigm Inc. • Virginia Beach, VA

8d • Onsite

About The Position

We are seeking an energetic and self-motivated individual who is passionate about delivering exceptional client service. In this role, you’ll play a critical part in the day-to-day operations of our client-facing team, working closely with colleagues across departments, including direct collaboration with the Executive and C-Suite leadership, to ensure seamless support and outstanding service for our college and university partners. This role supports impactful partnerships with institutions in the higher education sector.

Requirements

• Prior Account Management experience required.
• Dedication to hospitality and client satisfaction.
• Reliable transportation for timely work attendance.
• Physically able to push/pull/lift/carry supplies and various works in progress of at least 10-15 pounds.
• Ability or demonstrable proficiency with Microsoft Office programs (Outlook, Word, and Excel) as needed for completion of daily tasks, internal communication, and/or reporting.
• Superior problem-solving capabilities to effectively resolve various client/student problems and situations.
• Strong communication and interpersonal skills, both verbally or written, in a professional and grammatically correct manner where needed or when required with clients, service providers, and/or fellow employees.
• Critical thinking and information systems oriented.
• Interest in technology and in keeping current with software innovations and future industry trends.
• Ability to quickly learn and serve as the department liaison on all information systems applications and knowledge bases as needed for the timely completion of daily tasks.
• Ability to read, process, and follow written directions and procedures.
• Ability to begin, continue, or find work without needing to be told or encouraged to do so.
• Ability to maintain focus and concentration for long periods of time on computer- (seated) tasks.
• Ability to maintain routine and predictability in dynamic and open office environment.
• Ability to prioritize, accomplish goals within set timeframes, and maintain required metrics as per job specifications.
• Ability to work in concert with a team or independently, with or without direct supervision/guidance as needed.
• Ability to self-manage and multi-task while making fact-based or historically valid and justifiable decisions.
• Ability to assist, support, or work in close and harmonious relationships with all inter- and intra-departmental personnel as needed or requested.
• Good vision, with or without corrective lenses, to sustain adequate visual focus over a period of time.
• Ability to consistently comply with established procedures, rules, and regulations.

Nice To Haves

• Associate degree or bachelor’s degree preferred.
• Experience in Microsoft Dynamics 365 CRM (Client Record Management) preferred.
• Bilingual (English/Spanish) a plus.
• Technical customer service is a plus.
• Excellent listening skills and an empathetic voice and manner.

Responsibilities

• Serve as the primary point of contact for assigned clients, managing day-to-day communications and fostering long-term relationships by demonstrating a deep and strong understanding of all products and system platforms.
• Understand client needs, objectives, and business goals to provide tailored solutions and enhance satisfaction through upsell opportunities.
• Oversee and manage all aspects of client contracts, proactively monitor contract expiration dates and lead renewal negotiations to secure ongoing partnerships.
• Prepare and execute contract amendments or extensions as needed.
• Update, maintain, and manage customer databases.
• Provide ongoing administrative support with a wide scope of discretion and judgment.
• Anticipate, manage, and resolve minor issues using independent decision-making in an expeditious manner.
• Properly identify the level of priority on issues during client communications. Resolve and route cases based on assigned level of priority.
• Assist with client outreach and product demonstrations via virtual meetings with clients.
• Assist with answering the main telephone system and appropriately identifying and directing calls.
• Work closely with intra- and interdepartmental personnel.
• Assist with all other tasks as assigned for maintaining files and assisting in the preparation of various forms and department procedures.
• Other duties as assigned.

Benefits

• Full-Time, Monday through Friday, 8:30 am to 5:00 pm with mandatory weekday or weekend overtime as needed.
• Competitive hourly wage with opportunities for advancement.
• Medical, dental and vision insurance based upon length of service qualifications.
• Retirement plan with company matching based upon length of service qualifications.
• Paid sick- and annual-leave based upon length of service qualifications.
• Partial paid holidays based upon length of service qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees