Client Relations Specialist - Surprise

Aspen Dental•Surprise, AZ

1d•Onsite

About The Position

This role is for a Client Relations Specialist (Front Desk Receptionist) at Lovet Pet Health Care, a growing animal hospital. As the first and last face clients see, the specialist will create positive, lasting impressions and build trust and loyalty with patients. Lovet Pet Health Care, which opened its first animal hospital in 1984, has grown to include over 20 locations across Arizona, Chicago, and Michigan, supported by more than 500 veterinary care professionals. Lovet is part of TAG - The Aspen Group, which supports over 1,300 locations in 45 states through six consumer healthcare brands, serving more than 8 million patients each year. AZPetVet, a part of the Lovet family, operates 22 small animal general practice hospitals in the Greater Phoenix Metro area, committed to providing "WOW service" to clients and patients, building lasting relationships, and nurturing the human-animal bond.

Requirements

Comfortable interacting with furry, fuzzy, feathered, and scaly friends with calm and compassion
Strong interpersonal and oral communication skills
Basic office skills such as typing, filing, and professional phone etiquette

Nice To Haves

High school diploma or equivalent

Responsibilities

Greeting patients and clients with a warm, friendly smile and convey a calm, compassionate, and reassuring demeanor
Help answer any questions a client may have, including referring them to another team member if needed
Update patient records
Collect and process payments
Retrieve prescriptions
Assist clients with pet supply and grooming purchases
Maintain the front lobby area in a clean, neat, and orderly manner