Client Relations Specialist - iWorQ

iWorQ Systems • Logan, UT

1d • Onsite

About The Position

iWorQ system in Logan, Utah is looking for a Client Relations Specialist to join our team. This role is essential to customer satisfaction and retention. You’ll support government clients by answering questions, configuring software, hosting virtual trainings, and resolving issues. If you enjoy helping people, learning new software, and building strong client relationships, we’d love to hear from you. iWorQ is a fast-growing Software as a Service (SaaS) company that supports municipal government agencies across the U.S. With more than 2,000 customers and a best-in-class Net Promoter Score (NPS) of 82+, we are known for our dedication to customer success and long-term relationships.

Requirements

• Previous phone-based or virtual customer service experience
• Excellent verbal and written communication skills
• Strong time management and organizational skills
• Comfortable learning and working with new software
• Proficiency in Microsoft Office

Nice To Haves

• Bachelor’s degree in Communications, Business, or a related field

Responsibilities

• Provide technical support for iWorQ’s government software via phone and email
• Answer client questions and make account updates as needed
• Host virtual trainings for new and existing customers
• Track, troubleshoot, and follow up on customer issues and bugs
• Import and assist with customer data requests
• Complete client follow-up and move-out calls/emails
• Interact with clients through inbound and outbound calls
• Collaborate with internal teams and complete additional tasks as assigned

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life and Accidental Insurance
• Paid maternity leave
• Paid paternity leave
• Paid Time Off
• Paid Holidays
• Roth IRA contribution matching program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level