Client Relations Manager

K2 Services • Washington, DC

10d

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking a Client Relations Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This role is responsible for managing a team, supporting business objectives, and maintaining strong client partnerships in a fast-paced environment.

Requirements

• 3–5 years of experience in office services, hospitality, or workplace operations
• Strong communication and relationship management skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and workplace systems
• Strong attention to detail and organizational skills

Nice To Haves

• Previous leadership or supervisory experience preferred

Responsibilities

• Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs
• Maintain a professional, organized, and client-ready environment at all times
• Participate in leadership discussions, providing updates on performance, challenges, and opportunities
• Develop and maintain processes and procedures to support efficient service delivery
• Monitor performance metrics and service levels, identifying opportunities for improvement
• Maintain and update operational documentation and playbooks
• Build and maintain strong client relationships through consistent communication and service delivery
• Conduct regular site walkthroughs to ensure a high standard of appearance and functionality
• Address concerns and service requests promptly, ensuring resolution and follow-up
• Oversee meeting and conference room operations, including setup, coordination, and space management
• Monitor room usage and ensure spaces are properly maintained and ready for use
• Support mail and print services as needed, ensuring accuracy and timely completion
• Assist with project coordination, including tracking progress, timelines, and deliverables
• Lead, develop, and manage team performance, providing coaching and feedback
• Support hiring, training, and employee engagement initiatives
• Partner with internal teams to address employee-related matters and support retention
• Participate in training and development to strengthen leadership and operational performance

Benefits

• Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.
• Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.
• Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed